I am trying to open a file and this error comes up: "Error processing command line arguments: An error occured whilst trying to determine the file version." What should I do?

I am trying to open a file and this error comes up: "Error processing command line arguments: An error occured whilst trying to determine the file version." What should I do?
Have you reviewed the KB? Maybe this will help for example:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0036858
Paul Filkin | RWS Group
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