Michael Ramm We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00708628 .

Michael Ramm We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00708628 .

Thanks Lydia, but would it be possible to reopen the ticket again? Case is Already Closed Label : 00708628

this is my message to Aurelian that answered to me last time but i couldnt answer to this anymore.

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Hello Aurelian,

Thanks for your respond. Unfortunately the issue reoccurred in the last days. We tried now again to delete the folders you that mentioned in the article https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669 but the behaviour does not change. The loading splash screen comes up. But then suddenly disappears. The studio.exe process gets simply closed without an error message. You can see this in task manager.

Studio 2021 and the latest 2022 are now both affected. Studio 2014, 2017 and 2019 work flawlessly.

Would it be possible that you take a look via remote maybe if we have missed something? It would be good to know what the issue is or at least how we can get studio to work again on this machine.

Please note that only this one machine is affected.

I have now even created a new local windows user profile for the user but it’s the same.