Dear All,

One of our translators is using Windows 10 and started to receive the above message when trying to connect to WorldServer using a custom plugin.

The message is also received if you try to de-activate Trados license.

Out of 100s of translators this is the only person having this problem.

I have done TeamViewer, installed various Microsoft Studio C++ versions, as well as updated her Trados to Trados 2017 14.1.10017.54688. This is the version all of us are using.

I tried to de-activate firewall, antivirus no change.

Renamed the Trados preferences folder under appdata, no change.

Any input would be greatly appreciated.

I'm providing error details attached.

Thank you.

Best Regards, 

Charlie

STACKTRACE:

at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
at Microsoft.Web.Services2.WebServicesClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Com.Idiominc.Webservices.Data.WSContextService.loginUser(String userName, String password)

InnerException stacktrace:

at System.Net.SSPIWrapper.AcquireCredentialsHandle(SSPIInterface SecModule, String package, CredentialUse intent, SecureCredential scc)
at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, SecureCredential& secureCredential)
at System.Net.Security.SecureChannel.AcquireCredentialsHandle(CredentialUse credUsage, X509Certificate2 selectedCert, Flags flags)
at System.Net.Security.SecureChannel.AcquireClientCredentials(Byte[]& thumbPrint)