Cannot add term to Multiterm

Hello

I have Studio 2021 SR2 - 16.2.12.9338 and Multiterm 2021 SR2 - 16.2.1.1044 and a large Multiterm database for a customer with several languages.

After the delivery of a project, I want to add terms in the language pairs CHDE-CHFR and CHDE-CHIT. 

Adding terms in the language pair German-Italian works fine. 

When I try to add the same terms in the language pair German-French, I get the following error after klicking yes when the system tells me that the term already exist in the database (in Italian) and if I want to edit the term:

Information dialog box in Trados Studio showing message: This entry is being edited by a different user. Please try again later.

((This term is edited by a different user. Please try again later)).

As I have a freelance version, no other user exists.

If I click no (that I don't want to edit the existing term in Italian), I get the following error message:

Error dialog box in Trados Studio with message: Multiterm can't add the entry, and buttons for Knowledge Base and Community.

((Multiterm can't add the entry))

It's impossible to close that message, I have to shut down the program with the task manager.

I've tried the following to resolve this issue:

- reorganised the database

- updated both programs

- reset the window layout in both programs

- tried to export the database and import it into a new database (which failed, the new database had no entries)

What else could I try to make it work again?

Thank you in advance for any advice.

Kind regards,

Sabine



Generated Image Alt-Text
[edited by: Trados AI at 8:34 AM (GMT 0) on 29 Feb 2024]
emoji