All files disappeared from project with message "Error occurred whilst trying to identify version of files"

Hi, I have been workng on a big project  (70 files) for 3 days in Studio 2021. The files and projects have always displayed properly in their respective windows. This time I signed into the  cloud for the first time and all the existing files and projects disappeared. When I rebooted, the Files option disappeared because I supposedy don't have any files yet (although I have hundreds that were listed before) The only thing listed was the samples asthough I had just opened Studio for the frst time. This is urgent because I don't have time to retranslate the 30 files I've translated so far and it's due this Monday.. I have been trying to buy a support contract but I can't find the prices. In any case, this is a sort of system error rather than misuse on my part so I would appreciate it if you could answer without the contract on last time.

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    In any case, this is a sort of system error rather than misuse on my part so I would appreciate it if you could answer without the contract on last time.

    This sounds more like a problem with OneDrive ... for example.  If you have got OneDrive active on your machine I'd recommend moving anything to do with Studio out of there as the synch mechanisms in OneDrive are fraught with problems... just google it!

    You may have to open up your projects manually (Ctrl+O) once Studio is running and select the projects again.  I think your projects.xml was lost hence the reappearance of the sample etc.  So your projects should still be on your drive...I hope!

    Paul Filkin | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  •  

    In any case, this is a sort of system error rather than misuse on my part so I would appreciate it if you could answer without the contract on last time.

    This sounds more like a problem with OneDrive ... for example.  If you have got OneDrive active on your machine I'd recommend moving anything to do with Studio out of there as the synch mechanisms in OneDrive are fraught with problems... just google it!

    You may have to open up your projects manually (Ctrl+O) once Studio is running and select the projects again.  I think your projects.xml was lost hence the reappearance of the sample etc.  So your projects should still be on your drive...I hope!

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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