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Trados 2022 freezes in certain segments in different projects

davide fezzardi

Hello,

I have recently upgraded from Trados Studio 2019 to 2022 (Freelance) and I see a problem occurring for each project I work on (that problem didn't occur with Trados 2017 and 2019).

In certain segments, my keyboard seems unresponsive. When I move my cursor into those segments, my keyboard seems disconnected to Trados. Regardless of what key I press nothing happens. So when that happens I have to close:

- editor pane,

- re-open the file in editor pane and be careful to avoid those segments.

In order to insert content in those segments, I have to prepare my target content in another editor (e.g. Notepad) and then copy-paste it with my mouse into Trados target segment paying attention to not press any key. 

The only thing that seems to fix that problem is the removal of resources (TMs and TBs) but I need those resources (sometimes more than a dozen) and disconnecting them is not feasible.

What can I do to avoid having every time Trados 2022 freeze?

Davide
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  • 0

    Hi  

    It is interesting that you mention 

    davide fezzardi said:
    The only thing that seems to fix that problem is the removal of resources

    I suspect between the 2, TM's are most problematic.

    Where are those resources stored? File base, network, Language Cloud, via 3rd party like Dropbox?
    Have they been well maintained and updated as there has been significant changes between versions.
    These two articles should help: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0037519 and https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034935

    Another thing to try reduce the the strain on TM's is to have lookahead enabled:

    Trados Studio options menu with 'Enable LookAhead' checked under Translation Memory settings.

    On a different route to explore, does this article have any relevance to your scenario:  https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

    Please keep in touch

    Lyds

    Oana Nagy | RWS Group

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    Design your own training!
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    Tell us what you need in our Community Solutions Hub

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    Generated Image Alt-Text
    [edited by: Trados AI at 9:18 AM (GMT 0) on 29 Feb 2024]
  • 0 in reply to Oana Nagy

    Hi  ,

    just an update on the issue originally reported.

    Trados currently gets stuck at segment no. 19 of my current project. I get this error message:


    Error dialog box in Trados Studio displaying message: Requested value 'type' was not found, with an OK button and links to Knowledge Base and Community.

    Then I click on "OK" and keyboard inputs do not have any effect in open segments. 

    In the last few days, I have installed the last update for Trados 2022, I have enabled LookAhead and upgraded my local-file TMs linked to my translation project.

    The following is the error details I get: 

    Fullscreen sdlerror-20221219-17h59m40s.sdlerror.xml Download 
    <SDLErrorDetails time="19/12/2022 17:59:42">
  <ErrorMessage>Requested value 'type' was not found.</ErrorMessage>
  <Exception>
    <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName />
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147024809</HResult>
    <StackTrace><![CDATA[   at System.Enum.EnumResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument)
   at System.Enum.TryParseEnum(Type enumType, String value, Boolean ignoreCase, EnumResult& parseResult)
   at System.Enum.Parse(Type enumType, String value, Boolean ignoreCase)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryFieldXmlProcessor.GetFieldValue(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryFieldXmlProcessor.GetFieldEntity(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryTermXmlProcessor.GetTermEntity(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryIndexXmlProcessor.GetIndexEntity(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryXmlProcessor.ReadEntry(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryXmlProcessor.GetEntryEntity(String xml)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.GetEntry(MultiTermTermbase termbase, Int32 id)
   at Sdl.MultiTerm.Client.TerminologyProvider.MultiTermTermbase.GetEntry(Int32 id)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.GetEntry(Int32 id)
   at Sdl.MultiTerm.Client.TerminologySearch.TermRecognitionHit.get_Entry()
   at Sdl.TranslationStudio.Editor.Terminology.TermBaseAutoSuggestProvider.GetSuggestionData(EditingContext context)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.SuggestionDataProviders.GetSuggestionData(EditingContext context)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.SuggestionWindow.ShowSuggestionWindow(Form parent, ISideBySideDocumentEditingView view, SideBySideEditor editor, ISuggestionDataProvider suggestionDataProvider, SuggestionSite site, Char firstChar, Int32 sourceStartPosition, SuggestionMode mode, ITranslatableDocumentEditorSettings settings, Boolean requireCaseResolving, Boolean incrementTextOffset, Int32 imeBehavior)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.ShowSuggestionWindow(Form parent, ISideBySideDocumentEditingView view, SideBySideEditor editor, ISuggestionDataProvider suggestionDataProvider, SuggestionSite site, Char firstChar, Int32 sourceStartPosition, SuggestionMode mode, ITranslatableDocumentEditorSettings settings, Boolean requireCaseResolving, Boolean incrementTextOffset)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.LaunchIntellisenseWindow(Boolean keyPressed, Char lastChar, Boolean afterImeCompositionUpdate)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.ProcessDocumentContentChanged(List`1 operations, Boolean afterImeCompositionUpdate)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.Document_ContentChanged(Object sender, FrameworkDocumentContentChangedEventArgs e)
   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   at AbstractFrameworkDocument.raise_ContentChanged(Object value0, FrameworkDocumentContentChangedEventArgs value1)
   at AbstractFrameworkDocument.OnContentChanged(Object sender, FrameworkDocumentContentChangedEventArgs args)
   at FrameworkDocumentEventSource.RaiseContentChanged(FrameworkDocumentEventSource* )
   at FrameworkDocumentEventSource.vv_AfterCompositeCommandCompleted(FrameworkDocumentEventSource* )
   at Tree.DocumentControl.vl_WindowProc(DocumentControl* , HWND__* , UInt32 , UInt32 , Int32 )
   at FrameworkDocumentControl.vl_WindowProc(FrameworkDocumentControl* , HWND__* h_wnd, UInt32 n_msg, UInt32 w_p, Int32 l_p)
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WmKeyChar(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.0.5.14757</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>[---redacted---]</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>[---redacted---]</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8286760 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>


    Generated Image Alt-Text
    [edited by: Trados AI at 9:18 AM (GMT 0) on 29 Feb 2024]
  • 0 in reply to Jerzy Czopik

    Hi  

    I have indeed reused as much resources and settings as possible from my 2019 version, especially project templates, in order to avoid potential loss of settings after the upgrade.
    I will try your suggestions as soon as possible.

    I have Windows 10 Pro version 22H2. I see no pending Windows updates.
     
    emoji
  • 0 in reply to davide fezzardi

     

    In this case your user profile from S2019 might be the first problem. I would start with resetting this to default and adapting the settings again.

    As for the project templates: the crucial part here are the file types. If you want to continue using the templates, edit each one via File -> Setup -> Project templates and simply RESET all file types there. This will make sure you are using the current file types and avoid problems. From what I know the rest should work (at least it is what I did and do not have problems here).

    From what I also know, Windows 10 22H2 did not affect Studio. At least I did not read any corresponding messages, while Windows 11 22H2 did.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  • 0 in reply to Jerzy Czopik

       

    I have reset my user settings to default, reset editor layout, updated my project-template filetypes and finally run a "Repair" (via Control Panel) of Trados 2022 but the problem occurs again.

    Now it seems that it takes more time to occur: I managed to type for more seconds into one of the problematic segments but then I get again the error message

    Error dialog box in Trados Studio with a red cross icon displaying the message 'Requested value 'type' was not found.' with options for Knowledge Base and Community.

    The following is the details of the error message reported above:

    Fullscreen sdlerror-20221220-10h2m43s.sdlerror.xml Download 
    <SDLErrorDetails time="20/12/2022 10:02:50">
  <ErrorMessage>Requested value 'type' was not found.</ErrorMessage>
  <Exception>
    <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName />
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147024809</HResult>
    <StackTrace><![CDATA[   at System.Enum.EnumResult.SetFailure(ParseFailureKind failure, String failureMessageID, Object failureMessageFormatArgument)
   at System.Enum.TryParseEnum(Type enumType, String value, Boolean ignoreCase, EnumResult& parseResult)
   at System.Enum.Parse(Type enumType, String value, Boolean ignoreCase)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryFieldXmlProcessor.GetFieldValue(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryFieldXmlProcessor.GetFieldEntity(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryTermXmlProcessor.GetTermEntity(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryIndexXmlProcessor.GetIndexEntity(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryXmlProcessor.ReadEntry(XmlReader reader)
   at Sdl.MultiTerm.Core.XmlProcessor.EntryXmlProcessor.GetEntryEntity(String xml)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.GetEntry(MultiTermTermbase termbase, Int32 id)
   at Sdl.MultiTerm.Client.TerminologyProvider.MultiTermTermbase.GetEntry(Int32 id)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.GetEntry(Int32 id)
   at Sdl.MultiTerm.Client.TerminologySearch.TermRecognitionHit.get_Entry()
   at Sdl.TranslationStudio.Editor.Terminology.TermBaseAutoSuggestProvider.GetSuggestionData(EditingContext context)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.SuggestionDataProviders.GetSuggestionData(EditingContext context)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.SuggestionWindow.ShowSuggestionWindow(Form parent, ISideBySideDocumentEditingView view, SideBySideEditor editor, ISuggestionDataProvider suggestionDataProvider, SuggestionSite site, Char firstChar, Int32 sourceStartPosition, SuggestionMode mode, ITranslatableDocumentEditorSettings settings, Boolean requireCaseResolving, Boolean incrementTextOffset, Int32 imeBehavior)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.ShowSuggestionWindow(Form parent, ISideBySideDocumentEditingView view, SideBySideEditor editor, ISuggestionDataProvider suggestionDataProvider, SuggestionSite site, Char firstChar, Int32 sourceStartPosition, SuggestionMode mode, ITranslatableDocumentEditorSettings settings, Boolean requireCaseResolving, Boolean incrementTextOffset)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.LaunchIntellisenseWindow(Boolean keyPressed, Char lastChar, Boolean afterImeCompositionUpdate)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.ProcessDocumentContentChanged(List`1 operations, Boolean afterImeCompositionUpdate)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Intellisense.IntellisenseEditing.Document_ContentChanged(Object sender, FrameworkDocumentContentChangedEventArgs e)
   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   at AbstractFrameworkDocument.raise_ContentChanged(Object value0, FrameworkDocumentContentChangedEventArgs value1)
   at AbstractFrameworkDocument.OnContentChanged(Object sender, FrameworkDocumentContentChangedEventArgs args)
   at FrameworkDocumentEventSource.RaiseContentChanged(FrameworkDocumentEventSource* )
   at FrameworkDocumentEventSource.vv_AfterCompositeCommandCompleted(FrameworkDocumentEventSource* )
   at Tree.DocumentControl.vl_WindowProc(DocumentControl* , HWND__* , UInt32 , UInt32 , Int32 )
   at FrameworkDocumentControl.vl_WindowProc(FrameworkDocumentControl* , HWND__* h_wnd, UInt32 n_msg, UInt32 w_p, Int32 l_p)
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WmKeyChar(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.0.5.14757</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>--redacted--</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>--redacted--</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8286760 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>


    Generated Image Alt-Text
    [edited by: Trados AI at 9:19 AM (GMT 0) on 29 Feb 2024]
  • 0 in reply to davide fezzardi

     

    I'm not an expert in reading the error messages, but it seems to be connected with MultiTerm.

    Have you installed the latest version of MultiTerm too?

    For installation:

    • Install Studio first, running the installer as admin (right click, chose "run as admin")
    • Then install MultiTerm also as admin

    When done or when MT has already been installed in the latest version, open your termbase(s) in MT and reorganize these there. Remove the TBs from project settings, restart Studio and add them again. When reorganizing TBs observe their size on the HDD. Sometimes MT blows the size so that the TB ist much bigger in megabyte after the reorganization. In this case you can repair the TB using MS Access. This helps in many cases.

    If all this does not help:

    • Export all your TMs to TMX and recreate these.
    • Export all your TBs to xml, store their definitions and recreate these too.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
  • 0 in reply to Jerzy Czopik

      

    overall, I have hundreds of TBs: do you know any way to batch upgrade them?
    I have tried to select all of them and either feed them into Glossary Converter or open them in MultiTerm.
    The first case simply didn't work and, as regards the latter, I select several files and press Enter but they don't open. I have to select just few TBs and keep opening them. 
    (I don't link all of them to my projects but it would be nice to have them working when I need them) 
    emoji
  • 0 in reply to davide fezzardi

     

    How comes to have so many termbases? How many of these are used in a project? How big are they? Even if there is officially no limit, adding 10+ TBs per project may cause problems, i.e. slow the whole process down.

    Unfortunately I do not know any method of recreating TBs in such huger number in a single batch, sorry.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
  • 0 in reply to Jerzy Czopik

     

    Because I often create project-spefic TBs, create TBs based on web resources I find and try to keep them as small as possible in size (even though this increases their number) in order to avoid loading heavy TBs.

    In the current project I am working on I have about a dozen TBs. It worked well in Trados 2019 so I hope to be able to use several TBs at a time with Trados 2022 as well.

    Thanks anyway
    emoji
  • 0 in reply to davide fezzardi

     

    Thank you for the clarification. The number of TBs involved in a project may be a cause for problems, mainly if the TBs are bigger.

    Could you just out of curiosity remove the TBs from the project and check, if the error appears again? This would help to eliminate MT and TBs as possible cause of your problem.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
  • 0 in reply to Jerzy Czopik

     

    I have left just a TB I created within Trados 2022 and the problem no longer occurs in the segment I mentioned earlier. The issue may have been caused by a problem of compatibility with resources created in Trados 2019.
    emoji
  • 0 in reply to davide fezzardi

     

    Quite interesting, as I have several TBs created in earlier versions of MT and these do not cause such problems. In this case it seems you need at least to reorganize the resources you wanna use.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
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