Benjamin Le 

I guess you are just providing this as information given you don't have a question?

Perhaps a good idea would be to contact Webroot at wr-DBChange@opentext.com and ask them to include Trados Studio in their default list of exceptions.  I just found this on their website, so I will do this too on your behalf.  I can't say I've come across this provider before but it seems a good idea.

Greetings Paul,

Thank you for your prompt response.

Pretty much just an FYI, and thank you for contacting them.

Yes, Webroot is probably not as well known as Norton/Symantec or McAfee.

Benjamin Le 

Just an update on this.  I sent them the MD5 details last week at their request so I believe they are going to add this to their solution to ensure future updates don't cause you any more problems.  They were incredibly responsive!

Fabulous!  Thanks very much!  We'll keep you posted over the next few weeks to see if their implementations are working as expected.

Hi, this month I installed Studio 2022 and my Webroot program detected potential malware, I got rid of those files. Today I repaired the installation but I still get the same from Webroot.
Several files were put in the Quarantine vault. Will this affect the running of Trados?

Thanks in advance for your help.

 Toni Racero 

I imagine program files being denied access to Trados Studio could indeed affect the running of the application.  What have you experienced so far?

We don't have any responsibility for making sure Trados Studio will work with your chosen anti-virus application.  In this thread as you can see I was mostly interested because I hadn't come across this vendor before.  They were very responsive, I provided them with details of the MD5 that they requested and this should allow them to ensure their database includes the Trados Studio installer footprint and not raise false alarms that are a cause for concern.

They then came back to me and said this:

We have made some adjustments. Please allow 24 to 48 hours to see this change, as it will be available in the next database update.    
Thank you for contacting Webroot BrightCloud Support. If you have any further questions or concerns, please consult our FAQ page, here: https://www.brightcloud.com/tools/change-request.php#faq.

So, I think your options are these:

1. manually add the problem files to your exclusion list (if you're sure these are files that were put there by the Trados Studio application)
2. create a change request as they suggested and include the link to this thread

 Toni Racero 

I imagine program files being denied access to Trados Studio could indeed affect the running of the application.  What have you experienced so far?

We don't have any responsibility for making sure Trados Studio will work with your chosen anti-virus application.  In this thread as you can see I was mostly interested because I hadn't come across this vendor before.  They were very responsive, I provided them with details of the MD5 that they requested and this should allow them to ensure their database includes the Trados Studio installer footprint and not raise false alarms that are a cause for concern.

They then came back to me and said this:

We have made some adjustments. Please allow 24 to 48 hours to see this change, as it will be available in the next database update.    
Thank you for contacting Webroot BrightCloud Support. If you have any further questions or concerns, please consult our FAQ page, here: https://www.brightcloud.com/tools/change-request.php#faq.

So, I think your options are these:

1. manually add the problem files to your exclusion list (if you're sure these are files that were put there by the Trados Studio application)
2. create a change request as they suggested and include the link to this thread

Thanks, Paul,

I have added the files to the exclusion list. I'll see how it goes.

If I have any issues I contact Webroot about it.

FYI, I have been using Webroot for a couple of decades now, they are excellent!

Thanks again, I was looking into the issue and I came across this thread, so it was very timely :-)

Cheers,

Toni

Toni Racero 

Thanks for your update.  They been remarkably responsive... I really didn't expect that.  Might consider them for my own solution in the future.