Dear community,
When trying to open an xliff file exported from XTM in Trados Studio 2019, a freelancer at the translation agency I work for gets this error message (see screenshot). I have opened the same file in different versions of Studio and did not have the same problem. Does anyone know how to solve this problem? Any help would be much appreciated.
Given it works for you maybe ask the user to try a reset?
To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped.
Paul Filkin | RWS Group
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