Problem Aligning documents

Question

Hello 
 I use SDL Studio 2014I have a couple of documents that I can't align and wonder if someone can help. Here is what happens :- 
 I enter the TM file and the two documents. The green bar starts to process 
 - Reading left file 
 - Reading right File 
 - Merging documents 
 Then the bar stops moving. I have left it all night and it doesn't move. I can't cancel it either. If I try cancel it just keeps going telling me it is cancelling. I have to force SDL to stop running. 
 What I have tried so far:- 
 - only loading a couple of pages of the document rather than the whole 
 - removing all headers and footers 
 - changing the font to Times New Roman on both documents 
 - Making sure the documents have the same content. 
 
 Does anyone know what could cause this and how it can be resolved please?

Paul · Answer

Hi Louise, Can you open these files as files for translation or does Studio struggle with them too? That would be the first test I think. If you can are you able to share the files with me? You can send them to pfilkin@sdl.com if it's ok. Regards

Paul · Answer

Hi Keenan Cooper , 
 
Unfortunately I think you'll have to break the files down to bite sized chunks. I tested these files in three different alignment tools in addition to Studio none of them can handle the files. 
 
Sometimes, rarely, files are just too complex to handle and you seem to have got some. Do you mind if I provide these to our development team? They would make excellent material for testing and developing against. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Problem Aligning documents