Hi there,

I have been sent an itd file to translate in MateCat but the client wants the file back as an SDLXLIFF. I have finished the translation but can't export or download it. Strangely when I download the finished file, it brings up jpegs of photos stored on my laptop in some photo editor in MS Office 2010 - which has absolutely nothing to do with the translated file or the format or the software I have been using! But the file name is that of my translation. Quite random.

Do you know why this might be and how I could solve the problem? I have clicked on the 'help' message facility in MateCat and for my first query I received a reply - but this query has been met with silence. So I am seeing maybe someone on the Trados site knows, who has used both Studio and MateCat and has experience converting. I can't even download a Word file. Basically, I cannot access my finished translation, it is stuck in the MateCat system.....

Thanks!

Annabelle Skerritt.