GM Voices We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00785881 .

Hi - it's possible that the firewall does not have the right settings to connect to the license server.  You need to enable UDP port 5093 from the remote endpoint through the VPN tunnel to the server where the Network license server is installed - that will be a setting on your FortiGate device.  I can see that a ticket has been logged for you, but if you check that, you may find you can fix it before the support team get to you.