RWS IT Support  could you maybe help with my issue?

Céline Bisaro 


Is it just their TM you cant access or are you working on a server project as well as?

Your client would have given you a URL/server address for GroupShare.
As well as your user name / password.

Can you access their GroupShare via web browser?
If yes, can you see the TM in question?

Its my way of assessing your access rights and then establishing compatibility with GroupShare and your Studio version. 
This is important and version compatibility between your Studio and their GroupShare can be reconfirmed here   

Another possible article worth exploring is this one

Looking forward to your findings

Lyds

Hi Lyds, 

Thank you for your return.

I can't access the TM when I am working on Trados desk application. I do not access their Groupshare portal (I don't know how to explain better, sorry).

When I access their groupshare via web browser, I can't see anything at all.

I have already worked on other projects for this client and I know this issue does not come from versions.
I'll try your solutions, and let you know.

Many thanks!

Hi Lyds, 

Thank you for your return.

I can't access the TM when I am working on Trados desk application. I do not access their Groupshare portal (I don't know how to explain better, sorry).

When I access their groupshare via web browser, I can't see anything at all.

I have already worked on other projects for this client and I know this issue does not come from versions.
I'll try your solutions, and let you know.

Many thanks!