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Connection to language cloud failed

Hello, I have the same problem but I am not able to solve it like Cornelia. I use trados 2015 freelance plus. When I try to add sdl language cloud  it just gives me "Connection to language cloud failed"..since I have a translation to make and a deadline to meet any answer would be highly appreciated.

My internet connection is fine and my subscription to cloud is active and there are almost 1 million characters left to be used in my package subscription..so I do not understand the problem

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