Federica Cavallaro 

Have you tried recreating the project template?  It's never a good idea to try and work with project templates from older versions as you risk introducing problems into a new version.

Dear  Paul , I cannot recreate the template from scratch because it was created by our customer and I do not have enough expertise to recreate it. However, I did try to open an old project of the same customer with the new Trados version and create a template from it. It does not work either. The curious thing is that it works perfectly on my colleague's PC. Any other idea how to solve this?

Federica Cavallaro 

Federica Cavallaro said:

I cannot recreate the template from scratch because it was created by our customer and I do not have enough expertise to recreate it.

All you need to do is ask your customer what changes they made to the default AuthorIT filetype in Studio?  Once you know you just make the same changes... that are not difficult...create a project and then right click on the project to save it as a template.

Federica Cavallaro said:

The curious thing is that it works perfectly on my colleague's PC.

Does your colleague have exactly the same version of 2022 as you do?

Can you delete all the project templates you have set up, close Studio and restart, then reimport the template and see if that works (if your colleague has the same version as you do).

Paul said:

All you need to do is ask your customer what changes they made to the default AuthorIT filetype in Studio?  Once you know you just make the same changes... that are not difficult...create a project and then right click on the project to save it as a template.

I wish it was that simple. The office I am in contact with does not know anything about Trados templates. They had it prepared by someone who does not work in the company any longer. So they will not be able to provide anything to me.

Paul said:

Does your colleague have exactly the same version of 2022 as you do?

Thanks for asking. I have checked, and the answer is no. My colleague has version 17.0.3.11.695. My version is 17.0.6.14902. Could this be a game-changer? And if so, is it possible for my Trados to go back to version 17.0.3.11.695? 

Paul said:

All you need to do is ask your customer what changes they made to the default AuthorIT filetype in Studio?  Once you know you just make the same changes... that are not difficult...create a project and then right click on the project to save it as a template.

I wish it was that simple. The office I am in contact with does not know anything about Trados templates. They had it prepared by someone who does not work in the company any longer. So they will not be able to provide anything to me.

Paul said:

Does your colleague have exactly the same version of 2022 as you do?

Thanks for asking. I have checked, and the answer is no. My colleague has version 17.0.3.11.695. My version is 17.0.6.14902. Could this be a game-changer? And if so, is it possible for my Trados to go back to version 17.0.3.11.695? 

Federica Cavallaro 

Federica Cavallaro said:

I wish it was that simple.

It is.  I'm pretty sure when you eventually do this you'll kick yourself!

You could also try getting your colleague to create a new template in 2022 from a project created by the template they use.  Share it with you and then you try that.

Federica Cavallaro said:

My colleague has version 17.0.3.11.695. My version is 17.0.6.14902. Could this be a game-changer? And if so, is it possible for my Trados to go back to version 17.0.3.11.695? 

I can't think why it would make a difference.

But if you do want to try then uninstall the version you have altogether and download and install CU3 for 2022 from here:

https://gateway.sdl.com/apex/communityknowledge?articleName=000012378