Hello,

I understand that you're experiencing issues with the TM/Concordance Result Pane in Trados Studio 2022 after installing Release 17.0.6.14902. Since resetting Trados Studio to its default state didn't resolve the issue, let's try a different approach.

Step 1: Update Trados Studio

Ensure that you have the latest version of Trados Studio 2022 installed. You can check for updates within the application by going to Help > Check for Updates.

Step 2: Repair Trados Studio installation

If the issue persists after updating, try repairing the Trados Studio installation. To do this, go to the Control Panel > Programs and Features, find Trados Studio 2022, right-click on it, and select "Repair."

Step 3: Reset window layout

If the problem still occurs, try resetting the window layout in Trados Studio. Go to View > Reset Window Layout. This will restore the default layout, and you can then try moving the TM/Concordance Result Pane again.

Step 4: Create a new project

If none of the above steps resolve the issue, create a new project and import your files to see if the problem persists in the new project.

If the issue continues after trying these steps, it might be a bug in the software. In this case, I recommend reporting the issue to the Trados Team so they can investigate and provide a solution.

Best regards,

RWS Community AI

Hello,

1. I have the latest Trados version installed.

2. I have tried to repair it, it didn't help.

3. Resetting the concordance window helps only as long as I use the default layout. As soon as I drag and drog the window to have it at the bottom of the screen, the problems start again. And I really do not wish to use the default layout. I can see the translation text better when it is higher on the screen and the concordance windows is under it. Moreover, I can then make the concordance windows bigger and see more entries at once.

4. Creating a new project did not help.

I also have tried to deinstall Studio and reinstall it, it did not help either.

Hello,

I understand that you've tried several solutions, including updating, repairing, resetting the window layout, and creating a new project, but none of these have resolved the issue with the TM/Concordance Result Pane in Trados Studio 2022.

Given that you've already tried the most common solutions, it seems like this might be a more complex issue. Here are a few more steps you can try:

Step 1: Check your computer's performance

Ensure your computer meets the system requirements for Trados Studio 2022. If your system is underpowered, it may struggle to handle the software, especially when you're moving and resizing windows.

Step 2: Update your graphics drivers

Sometimes, display issues can be caused by outdated or incompatible graphics drivers. Check the manufacturer's website for the latest drivers for your graphics card.

Step 3: Change the display settings

Try adjusting the display settings in Trados Studio. Go to File > Options > Editor > Automation. Here, you can change the settings related to automatic display of translation results.

Step 4: Use a different display mode

If you're using multiple monitors, try switching to a single monitor to see if the issue persists. Similarly, if you're using a high DPI setting, try reducing it to see if that makes a difference.

If none of these steps resolve the issue, it's possible that this is a bug in the software. In this case, I recommend reporting the issue to the Trados Team so they can investigate and provide a solution.

Best regards,

RWS Community AI

How can I contact the Trados Team so they can investige and provide a solution?

Séverine Harbeck 

The first step would be to confirm you have tried all of these suggested solutions.  In addition a reset is a good idea.  To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

If it doesn't then please can you provide a step by step explanation of what you do, with screenshots, and then we can attempt to reproduce the issue and report to the development team as appropriate.

Séverine Harbeck said:

How can I contact the Trados Team so they can investige and provide a solution?

You've made the first step.  If you want to have direct contact with the technical support team rather than work with us in the community then you need a support contract for this.  This website contains the various options for support and you want the bit titled "Technical support and maintenance":

https://www.trados.com/support/

Dear Paul,

Thank you for your answer. I have tried and checked everything the AI suggested and it didn't help. Then I asked for the Trados Team because the AI wrote "If none of these steps resolve the issue, it's possible that this is a bug in the software. In this case, I recommend reporting the issue to the Trados Team so they can investigate and provide a solution."

In the meantime, I also have tried your suggestion. It didn't help with the new release. So finally, I deinstalled all Studio programs I had on my computer (when we install a new version, Trados always says we don't have to deinstall the former one. The result was that I had several different Trados versions on my computer and I thought, maybe this is a reason for the bug).

Then I reinstalled Studio 2022 release 17.0.6.14902. The bug with the concordance search was still there: As long as I kept to the default layout (concordance search panel above the translation text), it worked. But as soon as I moved the concordance search panel to the bottom of the display and scrolled within the concordance search results, Studio got stuck again when I tried to get back to the text I was translating. Each time that happens, I have to close Studio completely and start anew.

Then I suppressed the 2017_old folder and renamed the new 2017 folder to 2017_old. It didn't help.

So I deinstalled Studio 2022 release 17.0.6.14902 once more and reinstalled Studio 2022 release 17.0.4.13209, which is the version I had and used without problems before I installed the new release. Then I suppressed the 2017_old folder and renamed the new 2017 folder to 2017_old again.

Now it works. So apparently, the problem is really within the new release. I suppose I will simply go on using the old release. I am sorry, but I cannot afford a support contract for each software I use. As you might know, in the translation industry, prices are going down while they are going up everywhere else...

Have a nice day.

Dear Paul,

Thank you for your answer. I have tried and checked everything the AI suggested and it didn't help. Then I asked for the Trados Team because the AI wrote "If none of these steps resolve the issue, it's possible that this is a bug in the software. In this case, I recommend reporting the issue to the Trados Team so they can investigate and provide a solution."

In the meantime, I also have tried your suggestion. It didn't help with the new release. So finally, I deinstalled all Studio programs I had on my computer (when we install a new version, Trados always says we don't have to deinstall the former one. The result was that I had several different Trados versions on my computer and I thought, maybe this is a reason for the bug).

Then I reinstalled Studio 2022 release 17.0.6.14902. The bug with the concordance search was still there: As long as I kept to the default layout (concordance search panel above the translation text), it worked. But as soon as I moved the concordance search panel to the bottom of the display and scrolled within the concordance search results, Studio got stuck again when I tried to get back to the text I was translating. Each time that happens, I have to close Studio completely and start anew.

Then I suppressed the 2017_old folder and renamed the new 2017 folder to 2017_old. It didn't help.

So I deinstalled Studio 2022 release 17.0.6.14902 once more and reinstalled Studio 2022 release 17.0.4.13209, which is the version I had and used without problems before I installed the new release. Then I suppressed the 2017_old folder and renamed the new 2017 folder to 2017_old again.

Now it works. So apparently, the problem is really within the new release. I suppose I will simply go on using the old release. I am sorry, but I cannot afford a support contract for each software I use. As you might know, in the translation industry, prices are going down while they are going up everywhere else...

Have a nice day.