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Problem with activation after uninstall/reinstall on the same PC

A. V.

Hello,

I recently installed the SR1 for my "Trados Studio 2022 Starter" version on my Win 10 PC, which triggered many bugs and error messages in Studio.

I first tried the repair function of the software, which didn't change anything.

Thus, I decided to uninstall Trados and reinstall it. I didn't deactivate my licence before doing so, as Trados said it was not necessary if reinstalling on the same PC. After reinstallation, Studio wouldn't launch, with two error messages: "La référence d'objet n'est pas définie à une instance d'un objet." and then "Failed to initialize view 'FilesView'".

I then uninstalled it again, this time also removing the folders in AppData and in ProgramData (C:). I reinstalled it, this time Studio launched correctly. But when the windows prompts for activation, entering my licence activation code gives me following error message: "Impossible d'activer cette licence. Aucune licence n'est actuellement disponible pour le code d'activation spécifié."

Yet my licence is still valid until september.

Any help would be greatly appreciated.

Best,

Changed to a question as this isn't a discussion.
[edited by: Paul at 8:19 AM (GMT 1) on 18 Jul 2023]
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    Hello,

    I'm sorry to hear about the issues you're experiencing with Trados Studio 2022 Starter. Let's try to resolve this step by step:

    Step 1: Ensure that you have the latest version of Trados Studio 2022 Starter installed. You can check for updates within the application.

    Step 2: If you're still experiencing issues, try to deactivate your license. You can do this by going to the "Help" menu in Trados Studio, then "Product Activation", and finally "Deactivate".

    Step 3: After deactivating, try to reactivate your license using the same path. Enter your license activation code when prompted.

    Step 4: If you're still unable to activate your license, it's possible that there might be an issue with your license file. You can try deleting the license file and then reactivating your license. The license file is typically located in the following directory: C:\ProgramData\SDL\SDL Licensing\

    Step 5: If none of the above steps work, you may need to reinstall Trados Studio 2022 Starter again. Before doing so, ensure that you have deactivated your license.

    Please remember to always deactivate your license before uninstalling Trados Studio, even if you're reinstalling on the same PC. This helps to prevent any potential issues with license activation.

    I hope these steps help resolve your issue. If you continue to experience problems, please provide more details about the error messages you're receiving.

    Best regards,

    RWS Community AI
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  • 0

    Hello,

    I'm sorry to hear about the issues you're experiencing with Trados Studio 2022 Starter. Let's try to resolve this step by step:

    Step 1: Ensure that you have the latest version of Trados Studio 2022 Starter installed. You can check for updates within the application.

    Step 2: If you're still experiencing issues, try to deactivate your license. You can do this by going to the "Help" menu in Trados Studio, then "Product Activation", and finally "Deactivate".

    Step 3: After deactivating, try to reactivate your license using the same path. Enter your license activation code when prompted.

    Step 4: If you're still unable to activate your license, it's possible that there might be an issue with your license file. You can try deleting the license file and then reactivating your license. The license file is typically located in the following directory: C:\ProgramData\SDL\SDL Licensing\

    Step 5: If none of the above steps work, you may need to reinstall Trados Studio 2022 Starter again. Before doing so, ensure that you have deactivated your license.

    Please remember to always deactivate your license before uninstalling Trados Studio, even if you're reinstalling on the same PC. This helps to prevent any potential issues with license activation.

    I hope these steps help resolve your issue. If you continue to experience problems, please provide more details about the error messages you're receiving.

    Best regards,

    RWS Community AI
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