I sent my computer to get updated and they wiped EVERYTHING. I reinstalled Trados and used it "free" but now I get an error message when I try to reactivate the license.

I sent my computer to get updated and they wiped EVERYTHING. I reinstalled Trados and used it "free" but now I get an error message when I try to reactivate the license.
David Patrick GIBNEY We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00812368 .