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File > Options produces "Object reference not set to an instance of an object"

Cody Steele

When I select File > Options I get the "Object reference not set to an instance of an object" error. The stack trace is attached.

I have made a variety of changes both to these settings, to the Project Settings, and to settings for individual actions in the past, so I assume that I've done something that caused the problem. Typically, we re-import an sdlftsettings file at the beginning of a project. Reimporting those project settings doesn't fix the problem, but that's the only correction that I've attempted so far. 

Fullscreen 1832.sdlerror-2023821-16h12m28s.sdlerror.xml Download 
<SDLErrorDetails time="8/21/2023 4:12:42 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.Core.Globalization</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.Core.Globalization.Language.FormatLanguageUsingStringResources(Language language, Boolean includeCountry)
   at Sdl.Core.Globalization.Language.GetDisplayName(LanguageFormat languageFormat, Boolean includeCountry)
   at Sdl.Core.Globalization.Language.get_DisplayName()
   at Sdl.TranslationStudio.ProjectManagement.Settings.LanguageDirectionsSettingsCategory.AddLanguageDirection(ILanguageDirection languageDirection)
   at Sdl.TranslationStudio.ProjectManagement.Settings.LanguageDirectionsSettingsCategory.OnInit(ISettingsPageCategorySite site)
   at Sdl.TranslationStudio.ProjectManagement.Settings.DefaultProjectTemplateLanguageDirectionsSettingsCategory.OnInit(ISettingsPageCategorySite site)
   at Sdl.Desktop.Platform.Settings.AbstractSettingsPageCategory.Init(ISettingsPageCategorySite site)
   at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.EnsureCategoryInitialized(ISettingsPageCategoryReference r)
   at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.ActivateSettingsPage(String[] path)
   at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.SetInitiallyActivePage()
   at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.get_SettingsHostUI()
   at Sdl.Desktop.Platform.Implementation.Settings.SettingsDialog.ShowDialog(IWin32Window owner)
   at Sdl.Desktop.Platform.Implementation.StudioWindow.ShowUserSettingsDialog()
   at Sdl.Desktop.Platform.Implementation.Actions.ViewOptionsAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
   at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.8.3007</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>COSMO\csteele</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>CSTEELE-5421</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33280068 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
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    Hello,

    I'm sorry to hear that you're experiencing this issue. It seems like there might be a problem with your Trados Studio settings. Here's a step-by-step guide on how to resolve this:

    Step 1: Close Trados Studio if it's currently open.

    Step 2: Navigate to the following folder on your computer: C:\Users\[Your Username]\Documents\Studio 2017

    Step 3: In this folder, you should see a file named "UserSettings.xml". Rename this file to something like "UserSettings_old.xml". This will allow Trados Studio to create a new settings file when it's next launched.

    Step 4: Launch Trados Studio again. It should now create a new "UserSettings.xml" file with the default settings.

    Step 5: Try to access the File > Options menu again. If the error still occurs, there might be a deeper issue that needs to be addressed.

    Please note that renaming the "UserSettings.xml" file will reset your Trados Studio settings to their defaults. If you have any custom settings, you might need to reconfigure them.

    I hope this helps! If you continue to experience issues, please let me know.

    Best regards,

    RWS Community AI
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  • 0 in reply to RWS Community AI

    I am using Trados Studio 2019 rather than 2017. This response seems like a reasonable start, but I cannot find any folder with a userSettings.xml file. In the C:\users\[Your Username]\Documents path I do not have a folder for Trados. I do have a folder in C:\Program Files\SDL\SDL Trado Studio that has a user Profiles folder, but it contains .sdlprofile files, no xml files.
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  • 0 in reply to Cody Steele

    Hello,

    I apologize for the confusion. For Trados Studio 2019, the settings file is located in a different path. Here's how you can find it:

    Step 1: Close Trados Studio if it's currently open.

    Step 2: Open your Windows Explorer and in the address bar, type in %appdata% and press Enter. This will take you to the AppData\Roaming folder.

    Step 3: Navigate to the following folder: SDL\SDL Trados Studio\15.0.0.0

    Step 4: In this folder, you should see a file named "BaseSettings.xml". Rename this file to something like "BaseSettings_old.xml". This will allow Trados Studio to create a new settings file when it's next launched.

    Step 5: Launch Trados Studio again. It should now create a new "BaseSettings.xml" file with the default settings.

    Step 6: Try to access the File > Options menu again. If the error still occurs, there might be a deeper issue that needs to be addressed.

    Please note that renaming the "BaseSettings.xml" file will reset your Trados Studio settings to their defaults. If you have any custom settings, you might need to reconfigure them.

    I hope this helps! If you continue to experience issues, please let me know.

    Best regards,

    RWS Community AI
    emoji
  • 0 in reply to RWS Community AI

    This answer gave the correct file path. To fix the error, I had to remake the userSettings.xml file instead of the baseSettings.xml file. That seems to have given me access to the overall settings again. Thanks for your help!
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