AppStore requires Cloud Sign In?

Some of our Trados 2021 users are trying to install a plugin.  When they click on the Store in Trados Studio 2021, they are asked to log in.  But the log in fails with this error message:

Error message in Trados Studio 2021 Cloud Sign In window stating 'Your RWS ID is not linked to any RWS Language Cloud account. Create an account or contact your RWS Language Cloud account administrator.' with a 'Sign out' button below.

That is even though I created their RWS account in the https://oos.sdl.com/asp/products/ssl/account/accountdetails.asp page, for which I am an Admin.  What does it mean to link the RWS ID to a Language Cloud account? How do we do that and why is this required to download an app plugin?



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[edited by: Trados AI at 12:02 PM (GMT 0) on 29 Feb 2024]
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