Unable to log in to Trados Studio

Question

Hi everyone! 
 
 I have an issue when I want to use any feature that requires being logged in to SDL language cloud. For example, when I want to use SDL machine translation, the Google translation API, when I want to download an API from the RWS app store... 
 
 This is the message I get (with no login window): 
 "Unable to reach Language Cloud servers. Check your internet connection and firewall settings, then try again." 
 
 I do have an internet connection and the firewall settings are OK. 
 
 Can someone please help? I would really appreciate it. 
 
 Best regards, 
 N&uacute;ria

Oana Nagy · Answer

Hi Núria Masdéu Martínez , 
 Did you manage to solve the problem in the meantime? 
 If not, please see if this article helps: https://gateway.sdl.com/apex/communityknowledge?articleName=000015928 
 Also, worth mentioning that you don't need Language Cloud to access and download apps from the AppStore. 
 Regards, 
 Oana

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Unable to log in to Trados Studio