Dragica Stanojlovic 

Was the translation memory in a folder under OneDrive, Dropbox or similar service?

If so, please always save your resources outside (or deactivate the service).

Please I need an answer! This is not normal to have to wait so long until I get an answer. Nobody there to help? Nowhere I can call? 

Dragica Stanojlovic 

Dragica Stanojlovic said:

Please I need an answer! This is not normal to have to wait so long until I get an answer. Nobody there to help? Nowhere I can call? 

If you don't have a support contract then you are at the mercy of the goodwill of anyone prepared to try and help you.  If this was clearly a Trados Studio problem then we could probably engage the support team to try and help, but this is not.  You're also using a MAC (which we don't support) and losing a TM while working with it isn't normal at all.  It sounds like a problem with the the location you are using to hold your TMs.

Jesús Prieto made a good suggestion as many users don't really understand how OneDrive works and it can quite easily move your resources to cloud only so they are no longer available to you locally.  In fact some users say it's not OneDrive when in fact it probably is... again down to a lack of understanding.

In your case let's try and understand what might have happened.  You said that you managed to locate the TM but you could not open it or use it.  Where was it?  That could be helpful.

How did you try and open it?

There is clearly a problem related to file management in your computer and you'll need to tell us a bit more than you have so far if you want some sensible help.  Files don't just disappear!

It might also be good to know what version of Studio you are using? 2022?  Starter, Freelance, Professional?

Dragica Stanojlovic 

Dragica Stanojlovic said:

Please I need an answer! This is not normal to have to wait so long until I get an answer. Nobody there to help? Nowhere I can call? 

If you don't have a support contract then you are at the mercy of the goodwill of anyone prepared to try and help you.  If this was clearly a Trados Studio problem then we could probably engage the support team to try and help, but this is not.  You're also using a MAC (which we don't support) and losing a TM while working with it isn't normal at all.  It sounds like a problem with the the location you are using to hold your TMs.

Jesús Prieto made a good suggestion as many users don't really understand how OneDrive works and it can quite easily move your resources to cloud only so they are no longer available to you locally.  In fact some users say it's not OneDrive when in fact it probably is... again down to a lack of understanding.

In your case let's try and understand what might have happened.  You said that you managed to locate the TM but you could not open it or use it.  Where was it?  That could be helpful.

How did you try and open it?

There is clearly a problem related to file management in your computer and you'll need to tell us a bit more than you have so far if you want some sensible help.  Files don't just disappear!

It might also be good to know what version of Studio you are using? 2022?  Starter, Freelance, Professional?

Paul thank you for your answer. How do I get a support contract?

I located it on my computer. I find it with the research button. It says it is located here "\\Mac\Home\Documents\Studio 2022\Translation Memories". But I cannot find it or i don't know how. I tried to open it by clicking on it and then by clicking on the right button of my mouse. I'im using Trados Studio 2022. And it is for freelancers.

I found it only my Mac. I don't know why it is there now. It was on in my PC file. I don't understand. How do I put it back there?

Dragica Stanojlovic 

Dragica Stanojlovic said:

It says it is located here "\\Mac\Home\Documents\Studio 2022\Translation Memories"

As you noted this is a problem because this is being hosted on your MAC o/s and not on the windows machine.  So it's no surprise that it's not working.  I don't think copying it back will be helpful as it will probably be corrupt anyway by now.  You could try, but given it doesn't seem to be working for you anyway I suggest you create a new one and make sure it's saved on a path that points to your Windows VM and not your native MAC o/s.

Trados Studio only runs on Windows so everything you do with it must be on the Window environment.  This is a problem of file management that you need to address.

Dragica Stanojlovic 

Dragica Stanojlovic said:

How do I get a support contract?

Review this page and use the appropriate buttons:

https://www.trados.com/support/support-and-maintenance/

Thank you for you answer. When I initially created my translation memory, Trados proposed itself this location. And I could use it for a while. How do I make sure it's saved on a path that points to my Window machine? Do you know that? Cause, when I'm on the Windows side and I create a new file and then I go check the path, it's says it's on my Mac, even though I created it on the PC side. Do you understand what I mean?