Laura Bigoni 

If you use the integrated appstore you will be automatically given given the correct one.  There is absolutely a version for you available on the appstore.  I didn't have these installed so I just downloaded them both from within Studio, unzipped them and installed.

Thanks for the suggestion, I tried to search for "WorldServer" and "Compatibily" in the search field but it doesn't return anything? 

how can I find the app? Thanks

Laura Bigoni 

Just in case, please clear all the filters and don't select "Process Automation...".  Don't select anything.  Can you now see a list of plugins on the right?  If you can't please share the settings you are using here:

I didn't select anything, settings as below

Thanks

Laura

Dear Laura Bigoni,

I had the exact same error as you after updating my Studio 2022 SR 1 version to the same one you have.

The reason is that you still have the wrong/outdated WorldServer components installed on your computer. I have created the article below. Follow the steps to fix the issue:

https://gateway.sdl.com/apex/communityknowledge?articleName=000021424

I have attached the components to the article, or you download it from the RWS store. I find it easier than installing them from the Studio plug-ins area.

Let me know if this helps you.

Caterina

 Laura Bigoni 

Ok… note that you have got Private AppStore checked. This must be a hangover from quite some time ago because we have not used this for a long time. 
Remove the private AppStore and check the Rws AppStore.

Then you will be able to acces all the apps.

HI Caterina

I had already tried what you suggested - I tried it again, the result is the same i.e. I can see only one button, but not the button to open the package: 

Hi Paul, I deselected "Private AppStore" but it doesn't make any difference, I still can't find any apps

Laura Bigoni 

I wish you'd share a screenshot of your settings so we can be sure you did as asked, because your explanation is not what I asked completely.  You should have this:

You ONLY need to have the RWS AppStore checked and nothing else there at all.  The Private AppStore you had set up doesn't even exist anymore.

Thanks, I have managed in this way to download from the built-in AppStore, however the result is the same as downloading from the website i.e. I can see only one button and not the one to open a package:

Is it "hidden" somewhere? I don't understand why this button gets added but the other one doesn't

Thanks, I have managed in this way to download from the built-in AppStore, however the result is the same as downloading from the website i.e. I can see only one button and not the one to open a package:

Is it "hidden" somewhere? I don't understand why this button gets added but the other one doesn't

Laura Bigoni 

It certainly looks weird.  Can you expand the ribbon like this to see whether there is some unusual ribbon behaviour on your screen?

I can reproduce your issue/view when clicking on the Files tab, The "Open WorldServer Package" button disappears" and apparently, there is no way to make it display again:

But from the "Projects" tab/view, the button is there. In theory, you do not need to have it visible from the Files View anyway:

However, I understand the confusion and I think we should report this as a Layout defect in the Files View.

Hi Paul, I haven't been able to try exactly what you suggest, however if I change the ribbon behaviour and choose "Show tabs and commands" I get this arrow on the right:

I assume if I click on it it should show me any possible "hidden" buttons, but if I click on it there are no further buttons displayed:

You are in the "Files" View. Go to the "Projects" View. The button should be there.

yes!!! I can see the button now. Gosh, that's definitely not intuitive. Definitely a bug I would say. But thanks a lot for finding out where it was hiding!!!

Yes, it is a bug, the button was visible from the "Files" view before.

Caterina Lazzarini 

Caterina Lazzarini said:

You are in the "Files" View. Go to the "Projects" View. The button should be there.

Good catch!!