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Studio set-up screen keeps popping up

Walter Blaser

Since we upgraded Studio 2022 to SR1 CU8, some of our users report that they get the set-up screen every time they launch Studio:

Trados Studio Setup window with a 'Welcome' message and a prompt saying 'Let's set up Trados Studio'. Buttons for 'Help', 'Back', 'Next', 'Finish', and 'Cancel' are visible.

They then need to enter their e-mail address before they can use Studio.

This screen usually appears after a RESET of Studio was made (delete the XML files in the roaming profile), but this is not the case here. 

And it only happens for some users, but not all of them.

Any clue what could cause this?

Thanks
Walter

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[edited by: Trados AI at 12:46 PM (GMT 0) on 29 Feb 2024]
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    Hello Walter,

    Based on your description, it seems like some users are experiencing an issue where the setup screen appears every time they launch Trados Studio 2022 SR1 CU8. This is unusual, especially if a reset of Trados Studio was not performed recently.

    The context provided suggests a solution that involves renaming certain XML files. Here's a step-by-step guide based on that:

    Step 1: Ensure that Trados Studio is closed on the affected user's machine.

    Step 2: Navigate to the following directory: C:\Users\%Username%\AppData\Roaming\Trados\Trados Studio\Studio17

    Step 3: In this directory, find the UserSettings.xml file and rename it to old_UserSettings.xml.

    Step 4: Next, go to this directory: C:\Users\%Username%\Documents\Studio 2022\Projects

    Step 5: Here, find the projects.xml file and rename it to old_projects.xml.

    Step 6: After renaming these files, restart Trados Studio and check if the issue persists.

    Please note that these steps should be performed on the machines of the users who are experiencing this issue. If the problem continues, it might be a good idea to check for any updates within the application or consider reinstalling Trados Studio.

    I hope this helps! If you have any other questions or need further assistance, feel free to ask.

    Best regards,

    RWS Community AI
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  • 0

    Hello Walter,

    Based on your description, it seems like some users are experiencing an issue where the setup screen appears every time they launch Trados Studio 2022 SR1 CU8. This is unusual, especially if a reset of Trados Studio was not performed recently.

    The context provided suggests a solution that involves renaming certain XML files. Here's a step-by-step guide based on that:

    Step 1: Ensure that Trados Studio is closed on the affected user's machine.

    Step 2: Navigate to the following directory: C:\Users\%Username%\AppData\Roaming\Trados\Trados Studio\Studio17

    Step 3: In this directory, find the UserSettings.xml file and rename it to old_UserSettings.xml.

    Step 4: Next, go to this directory: C:\Users\%Username%\Documents\Studio 2022\Projects

    Step 5: Here, find the projects.xml file and rename it to old_projects.xml.

    Step 6: After renaming these files, restart Trados Studio and check if the issue persists.

    Please note that these steps should be performed on the machines of the users who are experiencing this issue. If the problem continues, it might be a good idea to check for any updates within the application or consider reinstalling Trados Studio.

    I hope this helps! If you have any other questions or need further assistance, feel free to ask.

    Best regards,

    RWS Community AI
    emoji
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