Isabel Peralta 

Any reinstallation will most probably have no impact on whatever happens with your TMs.

You need to systematically eliminate the possible errors.

Where do you add your TMs? Via File -> Options -> All language pairs? Within projects via templates? Do you use project templates from previous versions?

Some possible steps to do:

• Remove your default project template by choosing a different one to be default
• Import a project template with the same name from here C:\Program Files (x86)\Trados\Trados Studio\Studio17\ProjectTemplates
• Set this one to default
• Now try to use "Translate single document" and add one of the TMs in question
• If that does not help, in editor go to View menu and "Reset window layout"
• Reset your user profile via File -> Setup -> Manage user profiles
• Load a fresh user profile from C:\Program Files (x86)\Trados\Trados Studio\Studio17\UserProfiles
• Reset Studio according to gateway.sdl.com/.../communityknowledge

Thanks ,Jerzy, you gave me a very good explanation and set of instructions. I truly appreciate that.

But I am afraid I must politely disagree here. Indeed the update had an impact. I'm no expert but it was a cause-effect thing. I had TMs running from version to version, with no issues, since the 2019 version, and these problems have appeared right after the latest update. Something has gone wrong.It was complicated to download the exe file, my connection was wavering at the time... maybe something happened. I don't know.

Replying to your questions: I add the TMs when I open new projects. Some of them are based on old ones, some on different templates, some I open from scratch. No difference, just different sets of errors. I tried with the default template just in case. Same with TMs. While trying to figure out what was going on, I used ones, new ones, added a new one I just created from scratch... Same results.

Latest Error messages informs me that the TMs can't be used in the language combination of the project. Language combinations for the project and the TM are identical...

I tried some of the solutions you mentioned, just in case:

My  C:\Program Files (x86)\Trados\Trados Studio\Studio17\ProjectTemplates appears empty. Nothing to be imported or loaded from there, I am afraid. This prevents me to go any further to follow your suggestions, I am afraid.

Regarding File -> Setup -> Manage user profiles, I haven't been able to find that. 

I think if could just go back to my previous version, or uninstall and reinstall the current update, things may be back to normal. But I can't try because I just don't know how to do that, unstalling just the update.

Otherwise I may uninstall the full Trados program in full and try to reinstall. I don't see much choice. 

Again, thanks,

Isabel Peralta 

I'm sorry to hear your product is causing problems. You might be right and reinstall could help. As it does no harm, I simply would take the installation file, right click on it and select "Run as administrator". No necessity to uninstall, just install on top of your current installation.

If this does not help, I'm afraid we'll need to call RWS to this topic.

As I got the advice from a different thread for people who had problems with this install before asking here and deleted the install files, which was supposed to help, I can't follow your advice either. So it is time to contact RWS, I am afraid.

But I really thank you for trying.

Isabel Peralta 

Simply download the installer again, where's the problem? Otherwise I hope Loredana Stoia or Paul  will be able to help.

Isabel Peralta 

Isabel Peralta said:

After that, my TMs starting giving all sorts of errors (could not locate object, key not found, corrupt memory, Parameter not valid).

Can you provide details of the actual errors?  Clearly there is a problem due to something on your machine.  Jerzy is correct in that this upgrade should not affect your TMs at all (other than sometimes needing to reorganise the TMs due to changes in how things are recognised)... no more than it would throughout the history of upgrading from the very first release of Trados Studio.

The actual error details may point to something you have not told us about your setup.

Hi, Paul

Thanks for your reply. The main error appearing is saying the parameter is not valid (in Spanish, which is my setup language.Then either the program blocks and I can 't type, or Trados switches off altogether

Then, as I explained above, depending on what I do next, I get all sorts of errors (could not locate object, key not found, corrupt memory...).

I hope that gives you information. I don't know what else I can tell apart from what I said above. 

Thanks in advance. 

Isabel Peralta 

Isabel Peralta said:

I don't know what else I can tell apart from what I said above. 

You could provide the actual error itself and not just give us a summary of what you can see.  Most errors represent themselves with a couple of icons in the message... one will go to a KB that might actually help you, and the other (a small disk symbol) lets you save the error details to your desktop so you can attach that to your reply.

That's what I wanted.

On the basis of the information you have provided I can only suggest a catch all approach...

1. Uninstall Studio
2. Uninstall MultiTerm

Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

c:\ProgramData\Package Cache\Trados\TradosStudio2022\
c:\ProgramData\Package Cache\Trados\MultiTermDesktop2022\
c:\Program Files (x86)\Trados\Trados Studio\Studio17\
c:\Program Files (x86)\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\Studio17\
c:\Users\%username%\AppData\Local\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\AppData\Local\Trados\Trados Studio\17\
c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\
c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm17\
c:\Users\%username%\Documents\Studio 2022\Project Templates\
c:\Users\%username%\Documents\Studio 2022\Projects\projects.xml

I think that's about it for a clean install. Then reinstall and see if the problem continues.