Paul Patruno 

I think I'm beginning to get an idea of what's happening here.  First of all note this:

Five of your apps are still old versions and were not updated, and th ones you have are no longer available on the appstore.  One of them is not on the appstore at all.  I think there must be some logic in the updates to the appstore that causes this to get stuck when it can't find something.  There may be more to this, and I can reproduce the issue if I manually place an old plugin in the plugins folderand then try to update it, or if the plugin is really old just open the appstore in Studio and look at it!

In my case the updated apps display just fine, but I think yours may be either influenced by your specific situation (could be the ML.TB.2021 that should default to a bland blue jigsaw icon as it's not on the appstore) or you have a dodgy internet connection.  Given SR1 seems to work for you the internet idea seems unlikely.  But the problem is somewhere in this.

The best solution is to completely wipe the plugins folder... and this means making sure you remove the unpacked and packages folders completely because otherwise Studio can still load the older unpacked even if you have a newer plugin version in the packages folder.

Not working.

I have done that first on SR1 (remove the package folders and reload al lplugins), then I updated to Multiterm SR2 and then to Studio SR1.
There is still the "One moment".

I have redone that on SR2 (remove the package folders and reload all plugins)
I have redone that on SR2 (remove the package folders and reload one plugin Antidote)
I have redone that on SR2 (remove the package folders and reload another plugin CleanUpTasks).
There is still the "One moment".

I am reverting to SR1.

My reply was flagged again?

Nothing worked, even if I deinstall all and install all in SR1 before update and if deinstall all and install one after the update to SR2.

I have to work and I have reverted to SR1.

Paul Patruno 

ok.

Paul Patruno 

I see your reply and it's not completely clear but I think you have not done what I asked... or at least it's not clear to me.

Paul Patruno said:

remove the package folders and reload all plugins

What exactly does this mean?  Did you copy the plugin back into the packages folder, or did you upgrade to 2022, without any plugins there and only then install them by using the integrated appstore?  So at no point did you manually copy a plugin into the packages folder?

If you do this you may find some plugins are not available yet and you won't find them in the list in the appstore.  The reason for this is that they will not work with SR2 until we have released an SR2 version.  So if you try to solve it yourself by copying the plugins you had previously you'll introduce a problem.

Just checking!

We're working on a fix at the moment, but the fix will just remove any plugins that are not compatible... or at least tell you they aren't so you know why they get removed.

Paul Patruno said:

My reply was flagged again?

Yes... it sees them as duplication of text which is a sure sign of spamming.  Just unlucky because your sentences were quite similar.

Please let me know when this issue will be resolved.

My comments are:

The Update All manual button in SR1 was not working and/or the notification for an update (as you pointed out that I had at least previously 4 outdated apps in my SR1) was also not working.

I have deinstalled one app I was not using and now I have ony 14 apps up to date in %APPDATA%\Roaming\Trados\Trados Studio\17\Plugins (I have one more,Xbench, which does come separate from the RWS app store and shows in Windows ProgramData).

Those apps should be all up to date (including Xbench up to date as Build 1562) and nothing should be bothering me when I update to SR2, but it is still not the case and I cannot update without getting the dreadful "One moment" on SR2.

See below my SR1 list of apps.

Paul Patruno 

ok - thank you for still engaging with me as we try to understand why you are having this problem.  I have gone through the exercise I asked you to do and recorded it.  Perhaps you can review it and see what you are doing differently to me and if needed we can get on a call and investigate this with you.

I fully appreciate you may not have the appetite for this as you have a real job to get on with, but if you do we would be interested to see why you cannot do what I have done in the video?

I have the same problem. After installing SR2, if I go to the built-in AppStore in Studio, all the plugins report "One moment" endlessly.

However, the plugins seem to work OK, so for now I'm not going to go through the hassle of deleting and reinstalling all my plugins.

John Fry 

Are the versions of the apps you work with available in the appstore itself?  You can seethe version number installed in the AppStore integration, and compare that to what's available in the appstore.

I ask because if you have an older one that works, but there is a newer in the appstore and your older one isn't in the appstore at all then this could cause the spinning because it can't find the icon for the logo.  That's one issue we recognise and will fix soon.

I got it done.
I have discarded the Target Word Count app.
I followed the steps your video (see comment below) and I could see the "One moment" going down to a few seconds and I am up and running now with SR2. Thank you.

Comment:
Could you add a sort criterion by Alphabetic order in this page?