Hello Carina,

I'm sorry to hear about the issues you've been experiencing with Trados Studio R2. Based on the error message you're receiving, it seems like there might be a conflict with one or more of the plugins you've installed. Here's how you can troubleshoot this issue:

Step 1: Close Trados Studio.

Step 2: In your Windows Search, type "RWS Plugin Management" and open it.

Step 3: Check if you have duplicate plugins installed. If you do, this could be causing the issue.

Step 4: Uninstall one of the instances of the duplicate plugin.

Step 5: Open Trados Studio and check if the error persists.

Alternatively, you can also check for duplicate plugins within Trados Studio itself:

Step 1: Open Trados Studio and go to the Add-Ins tab.

Step 2: Click on the Plug-Ins tab and see if any of the installed plugins appear twice.

Step 3: Un-tick one of the duplicated plugins, then close Trados Studio.

Step 4: Uninstall the plugin from RWS Plugin Management.

Step 5: Open Trados Studio again and check if the error persists.

Please note that this issue can also occur in Tridion Sites - Translation Manager. If the problem persists after following these steps, it might be best to uninstall all plugins, then reinstall them one by one to identify which one is causing the issue.

I hope this helps! Let me know if you have any other questions.

Best regards,

RWS Community AI

Trados AI said:

RWS Plugin Management

This folder does not appear on my Windows Search. 

I cannot uninstall any plugins directly from Studio because I cannot even open the application!

Ideas? Thanks! 

C

Carina Balbo 

A bit of a hallucinogenic response I think!

I suggest you reset.  I don't see an obvious problem with a plugins so perhaps go a bit wider.  To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio_old\

If you can't find this folder then you need to unhide your hidden files/folders:

Then restart Trados Studio and see if that helped.

Hi Paul,

Thanks for your message. I did try your suggestion. After rebooting the computer, I opened Trados and it seemed to work. A screen opened prompted me to choose between 3 user profiles: default, Traods or SDL. I chose Default. Next up, we're coming back to square one, and the same message as before 

An item with the same key has already been added

I've saved a new error file: 

<SDLErrorDetails time="24/01/2024 15:37:39">
  <ErrorMessage>An item with the same key has already been added.</ErrorMessage>
  <Exception>
    <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName />
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147024809</HResult>
    <StackTrace><![CDATA[   at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value)
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.9.18688</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>CARINA-PC\New User</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>CARINA-PC</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16631544 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Look forward to your suggestions, Paul 

Carina 

Carina Balbo 

Can you also make sure you don't have anything in these locations?

%APPDATA%\Trados\Trados Studio\17\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins

c:\ProgramData\Trados\Trados Studio\17\Plugins

If you do then delete everything in these folders.  If you still have a problem after that I'll create a ticket so we can get some support for you.

Hi Paul,

Paul said:

%APPDATA%\Trados\Trados Studio\17\Plugins

I don't have this location. I have AppData>Local/LocalLow/Roaming:

1. AppData>Local>Trados>Trados Studio>17>Plugins: there are two folders "packages" + "unpacked" - both folders are empty; unless you want me to delete the folders?

Paul said:

c:\ProgramData\Trados\Trados Studio\17\Plugins

same as above, two folders: ""packages" + "unpacked" - both folders are empty.

Ideas? Thanks for your support Paul 

C

Carina Balbo ok - I think this is probably related to your profile somehow. But to make sure I have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00835266 .

Understoon. Thanks a lot, Paul! :) C