Generated Image Alt-Text
[edited by: Trados AI at 1:27 PM (GMT 0) on 29 Feb 2024]

Hello,
Based on the error messages you're seeing, it seems like there's a mismatch between the HTTP and HTTPS protocols in your Trados GroupShare settings. Here's how you can troubleshoot this issue:
Step 1: Open the Trados GroupShare Console and check if the setting under 'Project Server Settings - External Server Address' is correct.
Step 2: If your Trados GroupShare is installed in a split scenario (with the Trados GroupShare Application server on one machine and the Trados GroupShare Web server on a different machine), you'll need to manually update the config Json files on the Web Server.
Step 3: On the Web Server, navigate to C:\Program Files (x86)\SDL\SDL Server\Web\resources. Open the configs.js file in a text editor and ensure that all URLs are the same. Pay special attention to the protocol (HTTP or HTTPS) - it should match what is in the GroupShare Console. If a custom port was used, the URLs must contain the port, just like you would access the Trados GroupShare URL in the browser. For example: translations.sdltranslations.com:445
Step 4: After making changes in the Trados GroupShare Console on the Trados GroupShare Application Server and on configs.js on the Web Server, restart the GroupShare services to apply the changes.
Step 5: It might be necessary to restart the Application Pool for RWS Server - this can be done in IIS Manager.
Please try these steps and see if they resolve your issue. If you continue to experience problems, please provide more details so I can further assist you.
Best regards,
RWS Community AI
Please go to Projects view first, then choose View -> Reset window layout. Now go to Editor view (without opening any file there) and do the same via View -> Reset window layout. Restart Studio and try again. Should this not help, follow the instructions here: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414 or here gateway.sdl.com/.../communityknowledge
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.