Error message and unable to open project in Trados2022 Freelance plus

Every time I try to open the file I am translating on my laptop in TRADOS 2022 Freelance Plus version I get this message: Unexpected exception when initializing view part Coincidencias de fragmentos. I have tried everything that appears at gateway.sdl.com but to no avail for the last 6 days. I have tried everything that appears in the gateway but not successful yet.
Can you kindly help?
This is a large translation with a deadline.

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