adding, opening or cancelling a file takes too long I had to shut down the computer.

Question

When I tried to add a file to translate, the software showed a error message that it can't add the file because it couldn't find the cloud. 
 I broke down the file into smaller files and tried again, the result is the same. 
 I tried to make a new project with the files but the last step took hours and I had to shut down the computer. 
 Now the software seems to take ages to open and cancel any files. 
 I am trying to reset the license and try the above again. 
 Can anyone tell me what went wrong or what I can do to resolve this?

Paul · Accepted Answer

Kate Yang 
 I'm not sure what "cloud" is being referred to here. Where is the source file saved and where are you trying to create your project? Can you provide some simple steps showing the following: 
 
 the full path on your computer to where the source file is stored 
 the type of project you are attempting to create - cloud project or local project 
 preferably share the full error message too

Kate Yang · Answer

Hi, Paul 
 Thank you for reaching out and I am very sorry for this late reply. 
 I am not sure if the English message actually included the term 'cloud'. I should try the English interface and see what happens. 
 I was trying to create a local project and I got errors at the last stage that shows preparation complete bars. Let me change the interface language and try again so I can give the exact wording of the message. 
 Thanks again for you help. 
 Kate

Ana-Maria Matefi · Answer

Hello Kate Yang , 
 Can you please tell me what version of trados do you have and if your trados is updated (please check if you have an orange bell in the upper right corner of trados)?

Trados Studio > 2. Trados Studio

adding, opening or cancelling a file takes too long I had to shut down the computer.

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