Trados crashing all the time

Question

Hello, 
 
 I bought it in 2022. 
 There has been no project where it would work properly. If it doesn't crash, it doesn't see the terms in the glossaries. It crashes without warning, no error message, no nothing. I am sick and tired of it. I guess it is because it is 32-bit architecture. Tell me who still has 32-bit computers nowadays? Who? I tested the installer for compatibility. Windows OS says it must run on Win 7 at the most. 
 Has anyone encountered this problem? 
 Has anyone found any workaround on this?

Ana Sabo · Accepted Answer

Hi Roberta Păun , 
 Thank you for reaching out to us. 
 A reset might help you with this. To do this just close Trados Studio and then rename this folder: 
 c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio17\ 
 to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio17_old\ 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped. 
 Best regards,

Trados Studio > 2. Trados Studio

Trados crashing all the time