Using Xbench with Trados Studio 2022 Does Not Work Any More

Question

Hi Paul, 
 Hope you are doing well. 
 Perhaps you have helped others to continue using their XBench subscriptions with Trados Studio. 
 The error message I am getting is attached (Method Not Found: System string) 
 
 Also, the Search/Find and Replace function opens the usual pop-up window, but this window cannot be accessed. I use two screens&ndash;&ndash;I can see the S&R window when flipping through with "Alt-Tab," but I cannot put it on my screen to use it. 
 Can you help with these recent 
 
 features? 
 Thank you in advance. 
 Kind regards, 
 Michel

Paul · Accepted Answer

Michel Mullejans 
 Michel Mullejans said: Should you have good knowledge of the solution to this apparently simple problem, please let me know, explaining the steps one by one. 
 Did you read my response? I believe you need to be using the correct versions of XBench and plugin for the version of Studio you are using. Have you tried this? I recommend you do that before wasting the developers time. If you have already made sure you are using the right versions then I'm sure the developer will be able to help you. I certainly don't know how to solve this "simple problem".

Paul · Answer

Michel Mullejans 
 I guess a couple of things. First, a screen shot of the error isn't helpful. You need to click on the small disk symbol in the error message and save the error stack to your desktop. This will be an xml file that you can then attach to your post. That will contain the detail that might help analyse why you have this problem. 
 Secondly, the best way to get support for this app would be to engage the developer. On the appstore this would be via this link: https://appstore.rws.com/Plugin/190?tab=support 
 But Josep Condal might be able to help? 
 I think it would also help if you provide some additional information since you said "Using Xbench with Trados Studio 2022 Does Not Work Any More". Has anything changed? Have you upgraded? Have you installed anything else... any other plugins? Have you tried removing all plugins apart from XBench? What version of XBench are you using?

Paul · Answer

Michel Mullejans 
 Michel Mullejans said: I was not made aware that you had--no email came. 
 Please check your spam folder. I specifically tagged you so if you did not receive a notification from this the problem is certainly on your end. 
 Michel Mullejans said: the link to download and install my previous version was not made available any more---forcing me to buy the program all over again. 
 That is quite remarkable! I just looked in your account and every version you ever purchased is still there available for download. Where are you looking? 
 
 Michel Mullejans said: Not Xbench (ApSIC Xbench 3.0). It generated the error message I showed you. 
 Have you made sure that you are using the right plugin and also the right version of XBench as I asked? 
 Michel Mullejans said: there is no way to attach a file to this email 
 There is of course... you just use the Insert -> Image/video/file menu at the bottom of your post! I'll add it to your post for you in case Josep Condal reviews the thread since he is the developer and the person you should be contacting for support as it states on the apps record.

Paul · Answer

Michel Mullejans 
 Reviewing the error stack with a developer confirms that you need to be using the correct versions. The developer doesn't use plugins as he prefers to bundle them into one installer for all so if you use the download link from the appstore you'll be directed to the website where the developer makes the versions available. 
 https://appstore.rws.com/Plugin/190 
 If you cannot resolve the problem after installing the correct versions of the software then contact Josep Condal at the link he provides for support in the appstore: https://www.xbench.net/index.php/support/submit-bug

Paul · Answer

Michel Mullejans 
 Sounds as though it's on another screen that you don't have attached now. Try the solution here: 
 https://www.howtogeek.com/310/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/#:~:text=Key%20Takeaways,window%20back%20onto%20the%20desktop .

Trados Studio > 2. Trados Studio

Using Xbench with Trados Studio 2022 Does Not Work Any More

Top Replies