error message when clicking the AppStore button from within Studio

Please see this self explanatory screenshot. Screenshot of Trados Studio with an error dialog box open. The error message reads 'Object reference not set to an instance of an object.' A note indicates clicking the Appstore button triggered the error. Trados Studio 2022 SR2 - 17.2.11.19134 is in use.

<SDLErrorDetails time="8/10/2024 4:34:49 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.Platform.UI</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.Platform.UI.WebView.WebViewWrapper.Instance_CoreWebView2InitializationCompleted(Object sender, CoreWebView2InitializationCompletedEventArgs e)
   at Microsoft.Web.WebView2.Wpf.WebView2.<>c__DisplayClass34_0.<<EnsureCoreWebView2Async>g__Init|0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sdl.Platform.UI.WebView.WebViewWrapper.<EnsureCoreWebView2Async>d__30.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sdl.AppStoreIntegration.View.PluginDetailsControl.<InitializeWebView>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sdl.AppStoreIntegration.View.PluginDetailsControl.<pluginDetails_OnLoaded>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Window.ShowHelper(Object booleanBox)
   at System.Windows.Window.Show()
   at System.Windows.Window.ShowDialog()
   at Sdl.AppStoreIntegration.AppStoreIntegrationRibbonAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
   at Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   at Sdl.Platform.UI.IgCommandBarAction.Execute()
   at Sdl.Platform.UI.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.11.19134</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1256</CodePage>
    <LoggedOnUser>ADMINSAM\Ahmed</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>ADMINSAM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>50276084 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>



Generated Image Alt-Text
[edited by: RWS Community AI at 1:46 PM (GMT 1) on 10 Aug 2024]
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  •  

    I just upgraded to CU11 as I hadn't done it yet, but I don't have this problem.  It may be something related to your browser, but I'm not sure so I've logged a case for you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • I did as Bogdan suggested, but still the error persists so it has nothing to do with the Plugins I believe as when I did Bogdan's suggestion all of the plugins disappeared. Please let me know. Sameh

    A new Comment has been added to Case 00863323 - error message when clicking the AppStore button from within Studio:
     
    Hello,
     
    Thank you for contacting Trados Studio Support.
     
    Likely, one of your plugins is not compatible with the latest Studio version
     
    Please try the following to attempt to resolve this issue:
     
    1. Make sure Studio (including any error message) is closed
    2. Go to C:\Users\%username%\AppData\Roaming\Trados\Trados Studio (paste the path in Windows File Explorer and hit Enter)
    3. Rename the 17 folder ( to 17_123 for example)
    4. Start Studio, click on the AppStore, and check if the issue still appears
     
    Please let me know if this helps.
     
    Best regards,
     
    Bogdan
     
    Please ensure that the case number remains in the subject at all times when sending any related correspondence.
     
    Kind regards,
     
    RWS Technical Support
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Reply
  • I did as Bogdan suggested, but still the error persists so it has nothing to do with the Plugins I believe as when I did Bogdan's suggestion all of the plugins disappeared. Please let me know. Sameh

    A new Comment has been added to Case 00863323 - error message when clicking the AppStore button from within Studio:
     
    Hello,
     
    Thank you for contacting Trados Studio Support.
     
    Likely, one of your plugins is not compatible with the latest Studio version
     
    Please try the following to attempt to resolve this issue:
     
    1. Make sure Studio (including any error message) is closed
    2. Go to C:\Users\%username%\AppData\Roaming\Trados\Trados Studio (paste the path in Windows File Explorer and hit Enter)
    3. Rename the 17 folder ( to 17_123 for example)
    4. Start Studio, click on the AppStore, and check if the issue still appears
     
    Please let me know if this helps.
     
    Best regards,
     
    Bogdan
     
    Please ensure that the case number remains in the subject at all times when sending any related correspondence.
     
    Kind regards,
     
    RWS Technical Support
    emoji
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