Error : "Method not found: 'System.Globalization.CultureInfo Sdl.LanguagePlatform.Core.LanguagePair.get_SourceCulture()'."

Hi,
I have installed Alexa Translations A.I plugin in SDL TRADOS Studio pro 2022 SR2 - 17.2.10.19084, we get this error : "Method not found: 'System.Globalization.CultureInfo Sdl.LanguagePlatform.Core.LanguagePair.get_SourceCulture()'." (see the attached error),

Fullscreen sdlerror-2024814-10h59m13s.sdlerror.xml Download

<SDLErrorDetails time="2024-08-14 10:59:48 AM">
  <ErrorMessage>Method not found: 'System.Globalization.CultureInfo Sdl.LanguagePlatform.Core.LanguagePair.get_SourceCulture()'.</ErrorMessage>
  <Exception>
    <Type>System.MissingMethodException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>AlexaAITranslationProvider2022</Source>
    <HResult>-2146233069</HResult>
    <StackTrace><![CDATA[   at AlexaAITranslationProvider2022.AlexaAITranslationProvider.SupportsLanguageDirection(LanguagePair languageDirection)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.SupportsAtLeastOneProjectLanguageDirection(ITranslationProvider translationProvider)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.VerifyLanguages(ProjectCascadeEntryItem entry)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.pluginContextMenuStripItem_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>RES\Z82886</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PF2F11Y9</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16489304 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

any have experienced this erreor and can help us?
Thanks

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Thread Subject & Description
Error : "Method not found: 'System.Globalization.CultureInfo Sdl.LanguagePlatform.Core.LanguagePair.get_SourceCulture()'." Hi, I have installed Alexa Translations A.I plugin in SDL TRADOS Studio pro 2022 SR2 - 17.2.10.19084, we get this error : "Method not found: 'System.Globalization.CultureInfo Sdl.LanguagePlatform.Core.LanguagePair.get_SourceCulture()'." (see the attached error), .code-editor .code-editor-heading{border-top:1px solid #eaeaeb;border-left:1px solid #eaeaeb;border-right:1px solid #eaeaeb;background-color:#fbfbfb;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#3e414a}.code-editor .code-editor-heading a:hover{color:teal} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2024814_2D00_10h59m13s.sdlerror.xml?_=638592499346901350 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2024814_2D00_10h59m13s.sdlerror.xml?_=638592499346901350 <SDLErrorDetails time="2024-08-14 10:59:48 AM"> <ErrorMessage>Method not found: 'System.Globalization.CultureInfo Sdl.LanguagePlatform.Core.LanguagePair.get_SourceCulture()'.</ErrorMessage> <Exception> <Type>System.MissingMethodException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink /> <Source>AlexaAITranslationProvider2022</Source> <HResult>-2146233069</HResult> <StackTrace><![CDATA[ at AlexaAITranslationProvider2022.AlexaAITranslationProvider.SupportsLanguageDirection(LanguagePair languageDirection) at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.SupportsAtLeastOneProjectLanguageDirection(ITranslationProvider translationProvider) at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.VerifyLanguages(ProjectCascadeEntryItem entry) at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.pluginContextMenuStripItem_Click(Object sender, EventArgs e) at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ToolStrip.WndProc(Message& m) at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio17</ProductVersion> <EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>RES\Z82886</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>PF2F11Y9</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>16489304 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c1304364360_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c1304364360_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); }); any have experienced this erreor and can help us? Thanks
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0 Paul 11 months ago

Belkacem Rehab

The error is definitely down to the plugin not being the right one for that version of Trados Studio. I just installed it into 2022 from the integrated appstore and it works just fine:

I suggest you remove these files/folders:

c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\17\Plugins\Packages\Alexa Translations A.I.sdlplugin

c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\17\Plugins\Unpacked\Alexa Translations A.I\

Then delete the plugin you already have so you don't make the same mistake, and install again by using the Integrated AppStore in Trados Studio so you are certain to take the right one.

Paul Filkin | RWS Group

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[edited by: RWS Community AI at 7:17 PM (GMT 1) on 14 Aug 2024]
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0 Belkacem Rehab 11 months ago

Sorry What's integrate appStore? where i'll find the right plugin?
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0 Paul 11 months ago in reply to Belkacem Rehab

Belkacem Rehab

It's the most reliable way to get your plugins... and the fastest!

Paul Filkin | RWS Group

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[edited by: RWS Community AI at 7:29 PM (GMT 1) on 14 Aug 2024]
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0 Belkacem Rehab 11 months ago in reply to Belkacem Rehab

Hi Paul,
unfortinately I deleted the plugin from the 2 locations given and then removed the plugin from Studio and then reinstalled it from the integrated studio no thing happened, i have the same error
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0 Paul 11 months ago in reply to Belkacem Rehab

Belkacem Rehab

ok - belt and braces.

Please delete the following folders and then reinstall your plugin (from the integrated appstore):

%APPDATA%\Trados\Trados Studio\17\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins

c:\ProgramData\Trados\Trados Studio\17\Plugins

The error you reported is 100% due to an incorrect plugin for the version of Studio you have. Deleting the folders above will ensure you don't have the old one installed in any of the possible locations a plugin can reside.

Paul Filkin | RWS Group

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0 Belkacem Rehab 11 months ago in reply to Paul

Hi Paul,
Sorry, I deleted the 3 following folders and then reinstall the plugin (from the integrated appstore), not working yet, any other suggestion.
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0 Paul 11 months ago in reply to Belkacem Rehab

Belkacem Rehab

If you are still getting this exact same error the only explanation I have is that you are not using the correct plugin. If you have the one from the integrated appstore and it caused this problem then it would for me too.

If you have some time right now I can set up a quick call with you to look at this together?

Paul Filkin | RWS Group

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0 Belkacem Rehab 11 months ago in reply to Paul

Sure, go ahead, I'm available
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0 Belkacem Rehab 11 months ago in reply to Belkacem Rehab

We can do that by MS Teams if you want, I send you an invitation teams, if so, can I have your adress email?
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0 Belkacem Rehab 11 months ago in reply to Belkacem Rehab

Hi Paul, The Alexa developer support said indeed the plugin in appstore does not match the 2022 SR2 version we have, they will publish the correct one soon.
Thank you for your help.
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Trados Studio > 1. Trados Studio

Error : "Method not found: 'System.Globalization.CultureInfo Sdl.LanguagePlatform.Core.LanguagePair.get_SourceCulture()'."