Hello all,
I have just upgraded from Trados 2021 to 2024 and the first thing I find is this error.
I am working with four termbases and the term recognition window shows the hits properly. However, when I want to see the details of a term, I get this error "
And the termbase viewer window opens and tells me there are no termbases open.
I am starting to regret upgrading.
Any help?
This message is too generic to know what might be causing this, please attach the full stack trace:
Paul Filkin | RWS Group
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Thank you Paul, this is the content of the file
<SDLErrorDetails time="12/09/2024 16:37:21"> <ErrorMessage>Referencia a objeto no establecida como instancia de un objeto.</ErrorMessage> <Exception> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink/> <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source> <HResult>-2147467261</HResult> <StackTrace> <![CDATA[ en Sdl.MultiTerm.Client.TerminologyProvider.TerminologyProvidersUI.MultiTermViewerWinFormsUI.GetTerminologyProviderId() en Sdl.MultiTerm.Client.TerminologyProvider.TerminologyProvidersUI.MultiTermViewerWinFormsUI.GetTermAccessLoader() en Sdl.MultiTerm.Client.TerminologyProvider.TerminologyProvidersUI.MultiTermViewerWinFormsUI.JumpToTerm(Entry entry) en Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerJumpToTerm(TermHit term) ]]> </StackTrace> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio18</ProductVersion> <EntryAssemblyFileVersion>18.0.0.1013</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>3082</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>LAPTOP-6EMI2CSA\jicep</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>LAPTOP-6EMI2CSA</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>16586976 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
Can you check the path to your termbases? It looks as though the smaller index files are loading quickly and returning you results. But the larger SDLTB that contains all your entries, and is the file it needs when you want to read the details, is not available so we see the NullReferenceException. The reason I want to check the path is because if your termbase is stored in a shared drive such as OneDrive or Dropbox, then this could be the problem.
If this is the case please try copying your termbase to a location on your computer that is not in one of these paths. Then see if things are any better.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Can you check the path to your termbases? It looks as though the smaller index files are loading quickly and returning you results. But the larger SDLTB that contains all your entries, and is the file it needs when you want to read the details, is not available so we see the NullReferenceException. The reason I want to check the path is because if your termbase is stored in a shared drive such as OneDrive or Dropbox, then this could be the problem.
If this is the case please try copying your termbase to a location on your computer that is not in one of these paths. Then see if things are any better.
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
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No. My termbases are all local.
Please share the path. I know the termbase is on your local computer but I'd like to know what the actual path is.
Paul Filkin | RWS Group
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Well, I thought you said the problem could be OneDrive or Dropbox, which I don't use.
But here it is: D:\Documentos\EUROPE\TBs\ERASMUS
Btw, this worked perfectly fine with Trados 2021.
I thought you said the problem could be OneDrive or Dropbox, which I don't use.
They were examples, I said "shared drive such as".
Please copy the termbase to a location on your C drive and test again.
Btw, this worked perfectly fine with Trados 2021.
I have no doubt!!
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
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Also... out of interest, are you working with a MAC and this is a mapped drive by any chance?
Paul Filkin | RWS Group
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Unfortunately C:\ERASMUS gave the same result.
I use a Windows PC.
Thank you for your efforts. I should have known better than to upgrade.
This is MUCH WORSE.
I tried to mock up your scenario... although clearly it won't be the same as I don't have anywhere enough information from you to be able to do this eactly as you have it. But perhaps it'll help you identify where you are doing something slightly different and perhaps spot the problem yourself. If not I'll log a case so the support team can take a look at your problem.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Quick question on this:
This is MUCH WORSE.
Why is that much worse? Did you get the same error or not?
Paul Filkin | RWS Group
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I've seen your video. I have the MT version you said 18.0.0.3002. One thing you said at the end "you have to make sure that they're in sync". Well, I don't know how can I do that. In principle, they should be in sync, because I upgraded today and installed both Studio and Multiterm as downloaded. If you take a look at my last message before yours, you will see that I have the options to add terms to the termbase deactivated, grayed out, so something is definitely wrong. I am going to try repairing or reinstalling, but really I can't see what else I can dot.
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