When I try to uninstall the trial version, a message popped up"SuiteLoadException Missing package ID for package 'Trados Studio 2022'. A package ID is required for absent, tracked, packages. Line 63."
I couldn't uninstall the software. How do I solve this problem?? Thank you
Catherine Ho We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00868780 .
Elisa Maxim | RWS Group
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Hello,
I understand you're having trouble uninstalling the Trados Studio 2022 trial version. I'm here to help. Please follow these steps:
Step 1: Close all running instances of Trados Studio.
Step 2: Navigate to the following location on your computer: C:\Program Files (x86)\RWS\Trados Studio. If you find a folder named 'Studio2022', please delete it.
Step 3: Next, navigate to this location: C:\Program Data\Package Cache\RWS. If there's a folder named 'Trados Studio 2022' or any other SR versions, please delete them.
Step 4: After deleting these folders, go to your Control Panel, select 'Programs and Features', and try to uninstall Trados Studio 2022 again.
Please remember to back up any important data before deleting any folders. If the problem persists, you might want to consider using a third-party uninstaller tool to remove the software completely.
I hope this helps! If you have any other questions, feel free to ask.
Best regards,
RWS Community AI
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