Hello Stefania,

I'm sorry to hear about the issues you're experiencing with Trados Studio. Here are some steps you can follow to try and resolve the problem:

Step 1: Manually check for updates in Windows. You can do this by typing "Check for Updates" in the Start button search window, or by going to Settings > Update & Security > Windows Update, and then selecting "Check for updates". Install any updates found and restart your computer. Repeat this process until there are no other updates.

Step 2: Try repairing your Trados Studio installation. You can find a guide on how to do this in the RWS Community.

Step 3: Ensure that you have the .NET Framework 4.7.2 (or later) installed. For Trados Studio 2021, you need 4.8! You can check which .NET Framework versions are installed on your computer by following the guide in the RWS Community.

Step 4: Refresh your .NET Framework installation. You can do this by typing "Turn Windows features on or off" in the Start button search window, or by going to Start > Control Panel > Programs > Turn Windows features on or off. On Windows Features, un-tick the .NET 4.5 (or higher) version, restart your computer, and then tick back the box for .NET 4.5 (or higher) after the restart.

Step 5: If the crash can be reproduced at a specific segment, check if your Translation Memory (TM) is corrupted. You can do this by going to Project Settings > Language Pairs > Translation Memory and disabling the TMs one by one to see if the crash persists. If the crash stops after a TM is disabled, that TM is corrupted and needs to be recreated.

Step 6: Similarly, if the crash can be reproduced at a specific segment, check if your Termbase is corrupted. You can do this by going to Project Settings > Language Pairs > Termbases and disabling the termbases one by one to see if the crash persists. If the crash stops after a termbase is disabled, that termbase is corrupted and needs to be recreated.

Additional recommendations: If your translation resources are not stored locally on your computer, but are on a shared drive, network, or cloud-based file-sharing storing facility like Dropbox, try taking the resources locally and testing to see if the crashes still occur. If you suspect a problem with the installation (loss of functionality besides crashing), try resetting Trados Studio to its default settings.

If these steps do not resolve your issue, or if you require further assistance, please contact the RWS Support Team.

Best regards,

RWS Community AI

Stefania Runcan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00870940 .