Hello,
This morning I had a notification for an update in my software Trados Studio 2024 . I clicked on it in spite of the fact that the file was marked with 0 MB. I found it a little bit weird. Norton stopped the installation because of a virus (chainerhost.exe). Did someone face the same problem?
Thanks a lot.
Best regards.
Catherine
Hello Catherine ESNARD ,
Sorry to hear that your antivirus is complaining about this particular file. We just submitted a request to Symantec to have the file whitelisted.
This might take a while on their side but in the meantime you should be able to download the update by following the instructions from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=CUs-Studio2024
Let me know please if it worked!
Zoltán (RWS)
I am having the same problem, but it happened since 10 October 2024. It is hard to believe this is happening.
There is no virus in the software. My Norton does not moan about the software at all. Is your antivirus fully updated? Did you read the article mentioned by Zoltán?
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Hi Jerzy,
I updated my Norton excatly this month.And no, I have not read the article by Zoltán. It is too long and I am not versed in computer stuff.
Benjamín
Please run a live update of your Norton now. Download Trados Studio installation package (via the update notification). Go to the folder Download in your PC, right click the installer and chose "Run as admin". This should override Norton. However, I do really wonder, as my Norton did not block anything here.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Hi Jerzy,
I just did it and I still get the message:
Use "Mas opciones" to allow the app. Norton will let you install the software then. Strange enough, that the same application running in German does not make such problems.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Hi Jerzy
Well... I downloaded the new version again and it worked! No questions about viruses. Thank you very much for being so kind and for your patience.
Benjamín
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