Windows 11 update 24H2 destroy Trados Studio 2022 and the glossaries do not work. Also Multiterm 2022 do not work as well.

Question

Hello, 
 This is an urgent problem. 
 Yesterday I have applied the latest update for my operating system, the Windows 11 24H2 and this morning I am surprised that glossaries, just simply do not work. They never load. Additionally, Multiterm is showing a strange behaviour with a big windows showing a strange error. 
 Basically, the Windows 11 24H2 update destroy Trados Studio 2022 and the glossaries never load. Multiterm is also giving a lot of problems. 
 This is happening since yesterday. 
 I really would appreciate someone from RWS tell me how to solve this ASAP or if may download a fix or patch to fix this and continue using the glossaries. 
 Without the glossaries I cannot work, so basically, I would lose my clients and this, will damage me considerably. 
 Thanks in advance.

Paul · Accepted Answer

JESUS SANCHEZ 
 Paul said: Our teams are also testing older versions to ensure coverage, though our priority is to maintain the stability of current versions first. I also requested your email address to confirm your licence details and provide further assistance, which we haven’t received. 
 The support teams have now finished testing 24H2 with Trados Studio 2022, and we are unable to replicate the problems you have reported there either. Given we have no other reports of this, and given the Microsoft report I shared earlier also has no mention of the problems you mentioned, we are going to consider this closed. 
 However, once you provide your proper email address to me, we are still willing to have a look at this with you on your machine. This is entirely your call.

Jerzy Czopik · Answer

JESUS SANCHEZ Paul 
 My PC has been updated to 24H2 yesterday. When working the whole day today TS2024 did not show any slightest problems. The term recognition works as it should. So I cannot confirm problems of TS2024 in connection with Windows 11 24H2.

Paul · Answer

JESUS SANCHEZ We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874676 .

Paul · Answer

JESUS SANCHEZ 
 JESUS SANCHEZ said: I would appreciate it if an RWS representative could reply to this thread and provide some insights on what is going on with Trados Studio 2022 and the Windows Update 24H2. 
 Tricky for me. I am running W11 on my personal laptop but have not been forced to update to 24H2... I still have 23H2 and don't see any problems with Trados Studio 2022 or 2024. 
 I do know at least one person I work regularly with and she has W11 H224 installed and doesn't have any problems at all... other than initially installing it since Windows Defender picked it up with 24H2. We disabled it, installed, re-enabled it and now all is well. 
 Perhaps it would be worth trying again, but disable Windows Defender or whatever AV solution you have, just in case that played a part in causing you some difficulties?

Paul · Answer

JESUS SANCHEZ 
 JESUS SANCHEZ said: Could some people at RWS try to install the Windows 11 24H2 update and test Trados Studio 2022/2024 under several environments (laptops, desktop PCs, etc.)? 23H2 works fine; the problem occurs exactly with the 24H2 update . 
 The QA teams do test with many environments, but I have forwarded your concerns to the appropriate people in our development teams. Please note what I have already told you and that is we have at least one user in my own team using W11 24H2 without any problems. So this is not a more general problem affecting every user. But we will investigate. 
 JESUS SANCHEZ said: I assume it is using the Microsoft Access database engine 
 Trados Studio doesn't use MS Access at all. MultiTerm does though as a termbase in MultiTerm is essentially an Access database.

Paul · Answer

JESUS SANCHEZ 
 We have completed our initial investigation this afternoon and the support team found that there is no general issue in accessing terminology when using Trados Studio and MultiTerm Desktop 2024 on Windows 11 24H2. Terminology works in both Studio and MT Desktop 2024 on Windows 11 24H2. 
 In MultiTerm: 
 
 In Trados Studio: 
 
 This would be in line with my initial finding from the users I have worked with who are also on this version of Windows. So, I will log a support case on your behalf so that a support engineer can have a look at your setup and see if we can determine what is driving this issue for you.

Trados Studio > 1. Trados Studio

Windows 11 update 24H2 destroy Trados Studio 2022 and the glossaries do not work. Also Multiterm 2022 do not work as well.

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