Error Message : 引動過程的目標回傳列外狀況, Unable to open Trados Studio

Question

I am unable to open the Trados Studio application. 
 Issues started when I tried to import a SRT file for translation. The file would not import smoothly, and the trados application froze. 
 I tried to restart my computer and had issues trying to re-open trados after restarting. Error messages kept popping up that directed me to these pages of the KB and community, with workarounds to reset trados by deleting the projects.xml files and renaming files. I've tried these work arounds, but am still unable to open trados. 
 Workaround showing how to reset by renaming files: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000001414&_gl=1*1cqciqc*_gcl_au*MTk5NjY4NDA4NS4xNzMxMDQ3NTM4*_ga*MjAzMDkzNzE4NS4xNzMxMDQ3NTM4*_ga_J0Z9C6G83T*MTczMTA1OTExMS4zLjEuMTczMTA1OTkwNi4wLjAuMA. . 
 I still get this error message that pops up each time I try to open trados. I'm not sure if removing the studio download and re-downloading it would help, or if that might mess things up further. Would the license have to be re-connected in this case? 
 
 Thanks in advance.

Paul · Answer

Genevieve Feest 
 I'm not sure why you went to that particular KB article, however, try this one instead as it seems more appropriate for the error message you have shown: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000016659 
 Incidentally, if you were to click on the "Knowledge Base" link in the error it might be more helpful for you, and if you were to share the actual error details by attaching the error stack to this thread we would be able to provide more appropriate help. You do that clicking on the small disk symbol on the error message you have shown, save that error message to your desktop and then attach it to your post. Don't copy and paste the error into your reply as this may get caught by the spam filter.

Paul · Answer

Genevieve Feest We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876451 .

Paul Filkin | RWS Group

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Trados Studio > 1. Trados Studio

Error Message : 引動過程的目標回傳列外狀況, Unable to open Trados Studio