PDF conversion/import renders "ti" and "fi" characters incorrectly (ligature problem)

Hi all, 

For about a year now, certain character combinations are omitted or converted to ligatures when opening an editable PDF file in Word. I understand it's a font problem, so I've tried changing the "Ligatures" setting in "OpenType Features" in Word, but nothing has worked.

After reading Nichola Knusten's recent forum post on ligatures, I realise the same problem occurs when opening editable pdf files in Trados, hence this new post!

Specifically, "ti" is omitted and "fi" becomes a single character. See the words notificación and certificado in this screenshot:

  

I'm attaching a sample pdf file, in the hope that someone can help me solve the problem either in the Word conversion or in Trados.

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