Problems deactivating my licence - with and without connexion

Question

I'm having problems deactivating my licence in my old laptop to activate it in my new one. 
 When trying with Internet, the error is: "Error de desactivaci&oacute;n. no se ha podido conectar al servidor de activaci&oacute;n. Compruebe la direcci&oacute;n del servidor de activaci&oacute;n en la configuraci&oacute;n del proveedor. Error en el servidor remoto: 403. Prohibido". 
 When trying without Internet connexion, the error is: "Error al desactivar sin conexi&oacute;n. Puede que la autorizaci&oacute;n de desactivaci&oacute;n espec&iacute;fica no sea v&aacute;lida. Valide su autorizaci&oacute;n de desactivaci&oacute;n con el certificado presente en su cuenta de SDL" 
 Could anyone help me? 
 Thank you in advance, 
 Argia

Ana Sabo · Answer

Argia Urrutxi Bizkarra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879661 .

Ana Sabo | RWS Group

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Problems deactivating my licence - with and without connexion