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Failed to launch Trados through Appsanywhere with an error unable to find the specified file

Qiaoyu Zhu

i tried to open Trados 2024 through Appsanywhere, and there is an error happened when "Loading files view", and I also tried to double click my projects directly and still didn't work.

<SDLErrorDetails time="08/12/2024 08:06:04">
<ErrorMessage>Unable to find the specified file.</ErrorMessage>
<Exception>
<Type>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<FileName/>
<FusionLog/>
<HelpLink/>
<Source>PresentationCore</Source>
<HResult>-2147024894</HResult>
<StackTrace>
<![CDATA[ at MS.Internal.Text.TextInterface.Native.Util.ConvertHresultToException(Int32 hr) at MS.Internal.Text.TextInterface.Font.CreateFontFace() at MS.Internal.Text.TextInterface.Font.AddFontFaceToCache() at MS.Internal.Text.TextInterface.Font.GetFontFace() at System.Windows.Media.GlyphTypeface..ctor(Font font) at MS.Internal.FontFace.PhysicalFontFamily.GetGlyphTypeface(FontStyle style, FontWeight weight, FontStretch stretch) at MS.Internal.FontFace.PhysicalFontFamily.MS.Internal.FontFace.IFontFamily.GetTypefaceMetrics(FontStyle style, FontWeight weight, FontStretch stretch) at System.Windows.Media.Typeface.ConstructCachedTypeface() at System.Windows.Media.Typeface.get_CachedTypeface() at System.Windows.Media.Typeface.get_FaceNames() at Sdl.Platform.UI.FlagsControls.FlagResources.GetImageSource(String isoCode) at Sdl.Platform.UI.FlagsControls.FlagResources..ctor(String isoAbbreviation) at Sdl.Platform.UI.FlagsComboBox.GetFlagImage(Language language) at Sdl.Platform.UI.FlagsComboBox.CreateItem(Language language) at Sdl.Platform.UI.FlagsComboBox.SetLanguages(Object dataSource) at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.RefreshData() at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.set_Project(IProject value) at Sdl.TranslationStudio.ProjectManagement.FilesView.FolderTreeViewPartController.GetControl() at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesView.GetExplorerBarControl() at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView() at Sdl.Platform.UI.StudioWindowForm.LoadViews() at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(IEventAggregator eventAggregator) at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService) at Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
</StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio18</ProductVersion>
<EntryAssemblyFileVersion>18.0.0.1013</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Enterprise for Virtual Desktops</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>DS\sfvx2174</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>avdaprd01-34</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>58719796 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

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    I don't know if this is still a problem, but it's worth noting that the error 'Unable to find the specified file' when launching Trados Studio 2024 through AppsAnywhere might be related to the virtualised environment.  Trados Studio is designed as a single-user desktop application and is not supported for use in virtualised setups like AppsAnywhere or Windows 10 Enterprise for Virtual Desktops. Virtualisation can disrupt access to critical files and resources that Trados needs to run properly, which could be causing this failure during initialisation.

    Having said that some users manage to do this quite successfully.  So I think the best course of action is to run this past your admin who set this up and if needed he/she should raise the problem.

    Paul Filkin | RWS Group

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