Trados closes when confirming segment

I have Trados Studio 2024 and it has been working fine except for when I receive a package that has a termbase attached. If there is a term from the TB in a segment, Studio closes down immediately if I confirm the segment. The workaround has been to deactivate the TB, and then it works as normal. I would of course like to be able to use the termbase received in the package and not have to deactivate it. Any ideas as to how to fix this?

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