Studio 2024 disables an important memory

I recently bought a new computer and so had to download a Studio again and this time I downloaded the 2024 version (previously I had 2022). Everything went fine but when I get the package from my client one of the main memories from them (it's a big memory fom the European commission EN-SV) it won't open and when I look in Project settings I see that it has been disabled. I really need this memory (can't work without it) so I'm wondering if you could help me figure out what might be the problem. I get this error message from Studio below:

Warning
The translation provider "European Commission EN-SV" could not be opened and has been disabled

Kind regards,
Karin

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