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Trados 2024 crashed and closed without giving any message, but opened many dialogue boxes that disappeared upon crashing

Sameh Elsharkawy

Hi All,

Trados 2024 crashed and closed without giving any message, but opened many dialogue boxes that disappeared upon crashing

I was just trying to move from one segment to another, that is all.

here is the Log file, maybe it helps!

Sameh

Fullscreen 7801.Trados Studio_15164.log Download 
INFO [2025-01-22 13:27:11,410] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client
ERROR [2025-01-22 13:27:12,595] Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository - Error reading GS servers
System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Ahmed\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)
   at System.IO.File.ReadAllText(String path)
   at Sdl.Desktop.Platform.Implementation.SystemIO.FileWrapper.ReadAllText(String path)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository.Load()
INFO [2025-01-22 13:27:20,394] Sdl.Desktop.Platform.Implementation.Studio - Starting application service.
INFO [2025-01-22 13:27:20,484] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id c67cd628-3635-4bc5-9e9a-36dcf6a88ac6 for https://lc-api.sdl.com/gw-identity-web/sync-user-profile: 
INFO [2025-01-22 13:27:21,000] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: c67cd628-3635-4bc5-9e9a-36dcf6a88ac6
INFO [2025-01-22 13:27:21,034] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 3c621af0-1593-4d00-9b2e-6a963bf87341 for https://lc-api.sdl.com/studio-bff/v1/accounts/accountsAndSettings: 
INFO [2025-01-22 13:27:21,443] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 3c621af0-1593-4d00-9b2e-6a963bf87341
INFO [2025-01-22 13:27:21,816] Sdl.TranslationStudio.LanguageCloud.Startup.LanguageCloudLogin - Language Cloud login successful.
INFO [2025-01-22 13:27:21,893] Sdl.TranslationStudio.ProjectManagement.AutoDeleteOnStartup - Deleting temporary files
INFO [2025-01-22 13:28:15,885] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 761a4910-6ca9-45f4-acd5-507362c304e5 for https://lc-api.sdl.com/studio-bff/v1/subscription/studioPackage: 
INFO [2025-01-22 13:28:16,235] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 761a4910-6ca9-45f4-acd5-507362c304e5
INFO [2025-01-22 13:28:17,423] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id d8c79232-401f-4018-86a4-8d35ecca5513 for https://lc-api.sdl.com/studio-bff/v1/projects/assigned: 
INFO [2025-01-22 13:28:17,813] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: d8c79232-401f-4018-86a4-8d35ecca5513
INFO [2025-01-22 13:28:18,329] Sdl.TranslationStudio.ProjectManagement.ProjectManagementService - ProjectManagementService started: 1285 ms
INFO [2025-01-22 13:28:21,477] Sdl.TranslationStudio.ProjectManagement.FilesView.ComandBars.FilesViewCommandBarsBuilder - Creating files view GS Actions menu groups
INFO [2025-01-22 13:28:30,342] TradosStudio.PushNotificationProvider.SignalRClient - Configuring websocket connection
INFO [2025-01-22 13:28:30,342] TradosStudio.PushNotificationProvider.SignalRClient - TraceId for signalR connection: 1c3f197a-2992-43c2-be8c-6c46a736c445
INFO [2025-01-22 13:28:30,444] TradosStudio.PushNotificationProvider.SignalRClient - Connection built has state Disconnected
INFO [2025-01-22 13:28:30,461] TradosStudio.PushNotificationProvider.SignalRClient - Connecting to push notification service
INFO [2025-01-22 13:28:30,506] Microsoft.AspNetCore.Http.Connections.Client.Internal.WebSocketsTransport - Starting transport. Transfer mode: Text. Url: 'wss://studio-push-notification.sdl.com/ProjectsHub'.
INFO [2025-01-22 13:28:31,199] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request with trace id b9a444ba-acf1-4ef4-ad75-155a5da5da09 for https://studio-appstore-api.azurewebsites.net/plugins?query=&sortOrder=&price=&baseProduct=Trados Studio&studioVersion=18.0.1.2259: 
INFO [2025-01-22 13:28:32,735] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:33,363] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request with trace id de49ad84-f629-41ca-a40a-7969c911b66b for https://studio-appstore-api.azurewebsites.net/mapNames?name=Apply+Studio+Project+Template&name=applyTM+Template&name=ASS+File+Type&name=AutoHotKey+Manager&name=CleanUp+Tasks&name=Comment+View+Plugin+-+Trados&name=Custom.MT+Translation&name=DSI+Viewer&name=Export+to+Excel&name=File+Type+Definition+for+JSON&name=File+Type+Definition+for+PO&name=File+type+definition+for+TMX&name=File+Type+Definition+for+YAML&name=Filetype+for+Wordfast+TXML&name=Glossary+Plugin&name=Integrated+Search+Views&name=Integrated+Segment+Actions&name=Language+Weaver+Provider&name=Microsoft+Translator+Provider&name=Multilingual+XML+FileType&name=MXLIFF+File+Type&name=OpenAI+provider+for+Trados&name=OPUS-CAT+(NMT)&name=PDF+Assistant+for+Trados&name=Post-Edit+Compare&name=projectTermExtract&name=Rapid+Add+Term&name=Record+Source+TU&name=Regex+Match+AutoSuggest+Provider+-+Trados&name=SDLTM+Import+Plus&name=SDLTM+Repair&name=SDLXLIFF+Compare&name=SDLXLIFF+to+Legacy+Converter&name=SDLXLIFF+Toolkit&name=SDLXLIFFAnonymizer&name=SearchOnWeb&name=Segment+Information+Viewer&name=Segment+Status+Switcher&name=SegmentSearcher+-+Trados&name=STL+File+Type&name=Studio+Subtitling&name=StudioBrowserPlugin&name=studioViews&name=Target+Word+Count&name=TermExcelerator&name=TermInjector&name=TM+Lifting&name=TM+Optimizer&name=TMAnonymizer&name=Trados+Batch+Anonymizer&name=Trados+Copy+Tags&name=Trados+InSource!&name=Trados+Number+Verifier&name=Trados+Transcreate&name=Trados+Translation+Memory+Management+Utility&name=Trados+TTS&name=Variables+Manager+for+Trados+Studio&name=Web+Lookup&name=webVTT+filetype&name=Word+Count+Copy&name=Wordbird&name=Wordlight&name=Xbench&name=XLIFF+Manager+for+Trados+Studio&name=XML+Reader&name=YourProductivity: 
INFO [2025-01-22 13:28:33,557] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:33,612] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request with trace id bb1d9a03-6ce4-44f6-8f22-037dc713f8ed for https://studio-appstore-api.azurewebsites.net/api/categories: 
INFO [2025-01-22 13:28:33,746] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:34,481] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id e3246182-729e-49ac-8b17-6513731728aa for https://lc-api.sdl.com/studio-subscription/v1/encryption-handshake: 
INFO [2025-01-22 13:28:34,825] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: e3246182-729e-49ac-8b17-6513731728aa
INFO [2025-01-22 13:28:34,906] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 4f42d85d-8440-42ff-ae66-d0653e49aa43 for https://lc-api.sdl.com/studio-subscription/v1/encryption-handshake: 
INFO [2025-01-22 13:28:35,078] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 4f42d85d-8440-42ff-ae66-d0653e49aa43
INFO [2025-01-22 13:28:35,216] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id ba2726ba-7cc7-4049-a007-3f9ce186d4b6 for https://lc-api.sdl.com/studio-subscription/v1/studiosubscriptions/S-1-5-21-2318433979-2041232255-2460822442S5GCNG0N112255PS4FMNJ0N200122N50026B724A0DF06419448C803161S2RANXAH308685FWD-WCC3F1PSUR1YS4FMNJ0N201069VS-1-5-21-2318433979-2041232255-2460822442-1001/STUDIO_SUBSCRIPTION_PROFESSIONAL?isRemote=false: 
INFO [2025-01-22 13:28:35,582] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: ba2726ba-7cc7-4049-a007-3f9ce186d4b6
INFO [2025-01-22 13:28:35,904] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request with trace id 5eb6ce79-b2a8-4ff8-bb90-0c1f3c96aac5 for https://community.rws.com/tradosstudio/login: 
INFO [2025-01-22 13:28:35,995] AbstractDockingView - View part NotificationsViewPart shown
INFO [2025-01-22 13:28:36,231] Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter - Start#Id=7c3b64e3-7dd4-441a-802b-69be94b81ad2#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=390156288#VirtualMemorySize=233922560#ThreadCount=44#HandleCount=2206#GdiHandleCount=1535#UserHandleCount=707#TotalProcessorTime=00:00:33.8593750
INFO [2025-01-22 13:28:36,233] Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter - Finish#Id=7c3b64e3-7dd4-441a-802b-69be94b81ad2#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=390156288#VirtualMemorySize=233922560#ThreadCount=44#HandleCount=2206#GdiHandleCount=1541#UserHandleCount=709#TotalProcessorTime=00:00:33.8593750
INFO [2025-01-22 13:28:36,839] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:37,037] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - Started TrueUpdate Process Id: 9292
INFO [2025-01-22 13:28:37,045] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request with trace id 7f0729a2-9d14-4e45-ba93-d02b0b39c68d for https://community.rws.com/api.ashx/v2/notifications.json: 
INFO [2025-01-22 13:28:37,462] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:39,835] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - TrueUpdate ProcessId=9292 has exited
INFO [2025-01-22 13:28:39,836] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - Trying to read file: C:\Users\Ahmed\AppData\Local\Temp\Studio18Updates\FilteredUpdates.xml
INFO [2025-01-22 13:28:39,837] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - File not found
INFO [2025-01-22 13:31:01,391] Microsoft.AspNetCore.Http.Connections.Client.HttpConnection - HttpConnection Started.
INFO [2025-01-22 13:31:01,396] Microsoft.AspNetCore.SignalR.Client.HubConnection - Using HubProtocol 'json v1'.
INFO [2025-01-22 13:31:01,545] Microsoft.AspNetCore.SignalR.Client.HubConnection - HubConnection started.
INFO [2025-01-22 13:31:01,553] TradosStudio.PushNotificationProvider.SignalRClient - Subscribing to project changes

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  • 0

     

    Thanks for the log file.  There isn't much in there and as we don't know what the error messages were it's tricky to determine, and given I know you normally have more apps installed than anyone I have ever known it's quite tricky to determine the cause.

    Analysing the log file with ChatGPT (you can do this too as it can be quite helpful) I see this:

    The logs indicate a primarily successful series of initialisation and connectivity processes for Trados Studio, but one key error stands out. Here's a summary and analysis of the relevant entries:

    Key Issues

    1. Error Reading GS Servers

      • Error: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Ahmed\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin'.
      • Cause: The application attempts to access a file (Servers.bin) in the specified path but fails because the directory or file does not exist. This likely affects GroupShare (GS) server configurations.
      • Impact: This could prevent the application from loading server-related credentials or settings, potentially disrupting GroupShare-related functionality.

    2. Update Check Failure

      • Info: Trying to read file: C:\Users\Ahmed\AppData\Local\Temp\Studio18Updates\FilteredUpdates.xml
        File not found
      • Cause: The update process couldn't locate the update file in the specified temporary directory. This could be because the file was not generated or was deleted prematurely.
      • Impact: The application might not perform updates or display available updates correctly.

    Normal Functionality Observed

    • Language Cloud Login: Successfully logged in (Language Cloud login successful).
    • Push Notification Service: Initialised, albeit with initial "Disconnected" state, later established successfully (HubConnection started and Subscribing to project changes).
    • API Connectivity: Multiple API requests to https://lc-api.sdl.com and studio-appstore-api.azurewebsites.net succeeded, indicating no issues with network communication or token validation.
    • Project Management Service: Started successfully (ProjectManagementService started: 1285 ms).

    Recommendations

    1. Resolve Missing Servers.bin File:

      • Verify if the C:\Users\Ahmed\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe directory exists. If not, create it manually or check why it wasn't generated.
      • Confirm the file Servers.bin should exist there. If yes, check if it was deleted or never created, and consider regenerating it or restoring it from a backup.

    2. Temporary Directory for Updates:

      • Check if the directory C:\Users\Ahmed\AppData\Local\Temp\Studio18Updates exists and has the correct permissions.
      • If the application struggles with this file repeatedly, consider clearing the Temp folder and restarting the update process.

    3. GroupShare Configuration:

      • If GroupShare features are needed, ensure the server credentials are configured correctly. Reconfiguring or updating the GroupShare connection settings might help.

    4. General System Health:

      • Check for file permission issues or anti-virus software interference that might prevent Trados Studio from accessing its necessary files.
      • Consider reinstalling or repairing Trados Studio if such errors persist.

    Perhaps something in there could be helpful, and if it happens again see if you can make a note of the individual error messages (maybe they are the same one repeating itself over and over again?)

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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Reply
  • 0

     

    Thanks for the log file.  There isn't much in there and as we don't know what the error messages were it's tricky to determine, and given I know you normally have more apps installed than anyone I have ever known it's quite tricky to determine the cause.

    Analysing the log file with ChatGPT (you can do this too as it can be quite helpful) I see this:

    The logs indicate a primarily successful series of initialisation and connectivity processes for Trados Studio, but one key error stands out. Here's a summary and analysis of the relevant entries:

    Key Issues

    1. Error Reading GS Servers

      • Error: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Ahmed\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin'.
      • Cause: The application attempts to access a file (Servers.bin) in the specified path but fails because the directory or file does not exist. This likely affects GroupShare (GS) server configurations.
      • Impact: This could prevent the application from loading server-related credentials or settings, potentially disrupting GroupShare-related functionality.

    2. Update Check Failure

      • Info: Trying to read file: C:\Users\Ahmed\AppData\Local\Temp\Studio18Updates\FilteredUpdates.xml
        File not found
      • Cause: The update process couldn't locate the update file in the specified temporary directory. This could be because the file was not generated or was deleted prematurely.
      • Impact: The application might not perform updates or display available updates correctly.

    Normal Functionality Observed

    • Language Cloud Login: Successfully logged in (Language Cloud login successful).
    • Push Notification Service: Initialised, albeit with initial "Disconnected" state, later established successfully (HubConnection started and Subscribing to project changes).
    • API Connectivity: Multiple API requests to https://lc-api.sdl.com and studio-appstore-api.azurewebsites.net succeeded, indicating no issues with network communication or token validation.
    • Project Management Service: Started successfully (ProjectManagementService started: 1285 ms).

    Recommendations

    1. Resolve Missing Servers.bin File:

      • Verify if the C:\Users\Ahmed\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe directory exists. If not, create it manually or check why it wasn't generated.
      • Confirm the file Servers.bin should exist there. If yes, check if it was deleted or never created, and consider regenerating it or restoring it from a backup.

    2. Temporary Directory for Updates:

      • Check if the directory C:\Users\Ahmed\AppData\Local\Temp\Studio18Updates exists and has the correct permissions.
      • If the application struggles with this file repeatedly, consider clearing the Temp folder and restarting the update process.

    3. GroupShare Configuration:

      • If GroupShare features are needed, ensure the server credentials are configured correctly. Reconfiguring or updating the GroupShare connection settings might help.

    4. General System Health:

      • Check for file permission issues or anti-virus software interference that might prevent Trados Studio from accessing its necessary files.
      • Consider reinstalling or repairing Trados Studio if such errors persist.

    Perhaps something in there could be helpful, and if it happens again see if you can make a note of the individual error messages (maybe they are the same one repeating itself over and over again?)

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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