An issue with Adding Users When Creating a Project Package in Trados Studio 2022

Hi,

I’m experiencing a problem with Trados Studio 2022. When I try to create a project package and need to add a user, the dropdown arrow for adding a user doesn’t display any options. When I click the "Users" button and select a user, it doesn’t add the user, leaving the field blank.

If I proceed to click the "Next" button, I get an error message stating that I must add a user, and I can’t continue.

I saw that someone with a similar issue resolved it by deleting the user and adding them again, but in my case, the "Delete" button also doesn’t work. Clicking on it doesn’t have any effect.

When I initially installed Trados, I didn’t follow the correct installation process, so I later uninstalled and reinstalled it properly. I wonder if leftover files from the initial incorrect installation could be causing these issues.

I’d greatly appreciate any help or advice on how to resolve this.


Thank you!

Screenshot of Trados Studio 2022 showing an error dialog box with the message 'Please specify a user to assign the package to.' in the 'Create Project Package' window.



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[edited by: RWS Community AI at 7:52 PM (GMT 0) on 28 Jan 2025]
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  • Thank you for your response, Elisa.

    I actually came across that post earlier, and I saw that the issue was resolved by going to File - Setup - Users and deleting and re-adding the users. However, my Delete button is not working.

    This is my first time using Trados Studio, and I need to learn it quickly for an assignment I’m currently working on. I only added one user (myself) during sign-in, and my email is listed there. If there is an issue with the user setup, is there another way to fix this besides deleting and re-adding, since that option isn’t working for me?

    I’d be really grateful for any advice, as I need to resolve this as soon as possible.

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