Failed to add [filename] to the project. The process cannot access the file [filename] because it is being used by another process.

Question

Hello 
 This seems to be a long term error that have not seen any useful solution. 
 It is happening more and more with the translation team I work with. 
 
 There is no logger file to help figure out what is going. 
 Talking with the translators the files are saved on their laptop. In this latest case double checked and did not open the Word file prior to creating the New Project. 
 They were able to bring the file in as a Single Translation, so the problem seems to be within Trados and New Project. 
 Translators are using Trados Studio 2022 SR2 - 17.2.11.19134 and Windows 11 Enterprise. 
 Did try to utilize LockHunter program but unable to install without IT authorization. 
 What is happening with Trados thinking that files are active when it is not.

Elisa Maxim · Answer

Hi David McDermit 
 As you have a valid support contract, I would recommend that you submit a case with our technical team at this link https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx by clicking on Get support, then Log a case or call one of the support telephone numbers indicated on the same support page. 
 Kind regards,

Trados Studio > 1. Trados Studio

Failed to add [filename] to the project. The process cannot access the file [filename] because it is being used by another process.