Trados Studio 2024 freez in create return package

Hello,

We are experiencing an issue with the "create return package" action on our terminal. The package gets created, but Studio freezes, and the PM cannot continue their work. They have to force close Studio and then they can proceed, as it’s not possible to click on any buttons like Close or Cancel.

Could you advise me on what to focus on and where the problem might be?

Screenshot of a 'Create Return Package' window with progress indicators showing 'Creating return package...' in progress and 'Uploading return package...' as completed with a note 'Upload skipped. User selected file based export.'

Partial screenshot of a computer's task manager showing low CPU usage at 8%, memory usage at 22% of 32 GB, and Ethernet network activity.



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[edited by: RWS Community AI at 8:57 AM (GMT 0) on 4 Feb 2025]
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    If this is still a problem for you please refer to the solution here:

     

    Sarah Rumme e Arvai Rafael Carrasco Patricia Fortunato Just as a follow up... I raised this with the support team this morning and they advised that the problem they have seen occasionally relates to…
     

    Paul Filkin | RWS Group

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