File Settings Users makes Trados Studio 2022 freeze

Question

I have Trados Studio 2022 SR2 latest build. When trying to create a project package for the first time, it asked me to add a user, I added it without adding an email address (I only added a name), and then Trados started to crash and it didn't let me select any user. Now: 
 When I go to Create project package and try to select a user, Trados freezes. 
 When I go to File > Settings > Users, Trados freezes. 
 I repaired the Trados installation but that didn't work. 
 I can't use the " Create project package" feature right now. 
 Can anyone help? 
 Thanks, 
 Noem&iacute;

Paul · Answer

Noemi Fluixa 
 I tried to reproduce this using Trados Studio 2022 and cannot. I can add users with a name only and nothing else and then add as many users, or create project packages as I like. So I don't think this is a general problem. I suggest you start with a complete reset. 
 To do this just close Trados Studio and then rename this folder: 
 c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\ 
 to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\ 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped.

Noemi Fluixa · Answer

That solved the problem, thanks! 
 Noem&iacute;

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File > Settings > Users makes Trados Studio 2022 freeze