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Issues Opening Trados studio 2024

Ismail Sayed

I am experiencing an issue when attempting to open Trados. Every time I try to launch the program, I receive the error messages (please see the attached error file)

Fullscreen sdlerror-2025219-11h28m15s.sdlerror.xml Download 
<SDLErrorDetails time="2/19/2025 11:29:06 AM">
  <ErrorMessage>One or more errors occurred.</ErrorMessage>
  <Exception>
    <Type>System.AggregateException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
   at Sdl.TranslationStudio.Common.BatchProcessing.BatchTaskTranslateAndAnalyzeCondition.SupportsTranslationAndAnalysis(ITranslationProviderItem[] translationProviders, Boolean wait)
   at Sdl.TranslationStudio.Common.BatchProcessing.BatchTaskTranslateAndAnalyzeCondition.IsAllowed(Boolean showPrompt)
   at TradosStudio.ProjectManagement.UI.Helpers.BatchTaskCommand.BatchTasksCommandsProvider.IsAllowedInCurrentContext(ITaskTemplate taskTemplate)
   at TradosStudio.ProjectManagement.UI.Helpers.BatchTaskCommand.BatchTasksCommandsProvider.GetBatchTaskCommands(IProject project)
   at TradosStudio.ProjectManagement.UI.Helpers.ManagerCommandsFactory.GetFilesCommands(IProject project)
   at TradosStudio.ProjectManagement.UI.Services.ManagerCommandsService.GetFilesCommands(IProject project)
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectDetailViewModel.InitializeCommandsList()
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectDetailViewModel.SetupCommands()
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectDetailViewModel..ctor(IProject project, IExpandersViewModelBuilder expandersViewModelBuilder, IReportsViewModelBuilder reportsViewModelBuilder, IEventAggregator eventAggregator, IManagerCommandsService managerCommandsService, IProjectDataGridItemFactoryStrategy strategy, IApplicationDispatcher dispatcher, ICollectionHelper collectionHelper)
   at TradosStudio.ProjectManagement.UI.Helpers.ProjectDetailViewModelBuilder.GetProjectDetailViewModel(IProject project)
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectCardViewModel.get_ProjectDetailViewModel()
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectsManagerViewViewModel.set_SelectedProject(IProjectCardViewModel value)
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectsManagerViewViewModel.PopulateFilteredProjectList(List`1 newFilteredProjects)
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectsManagerViewViewModel.UpdateFilteredProjects()
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectsManagerViewViewModel.OnSortingApplied(SortingOptions sortingOptions, Boolean sortingAppliedOnLoading)
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectsManagerViewViewModel.SortOnFirstLoad(SortingOptions sortingOptions)
   at TradosStudio.ProjectManagement.UI.ViewModel.ProjectsManagerViewViewModel.LoadProjects()
   at TradosStudio.ProjectManagement.UI.ProjectsManagerViewPart.GetControl()
   at Sdl.Desktop.Platform.AbstractViewPart.Refresh()
   at Sdl.Desktop.Platform.AbstractDockingView.Control_ViewPartShown(IViewWithParts view, IViewPart viewPart)
   at Sdl.Platform.UI.DockingViewContentControl.OnViewPartShown(IViewPart viewPart)
   at Sdl.Platform.UI.DockingViewContentControl.AddSingleCenterViewPart(IViewPart viewPart)
   at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPart viewPart)
   at Sdl.Platform.UI.DockingViewContentControl.PopulateViewParts(Boolean reload)
   at Sdl.Platform.UI.DockingViewContentControl.Init(IViewWithParts view)
   at Sdl.Desktop.Platform.AbstractDockingView.GetContentControl()
   at Sdl.Platform.UI.ViewPane.SetView(IView view)
   at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView()
   at Sdl.Platform.UI.StudioWindowForm.LoadViews()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
    <InnerException>
      <Type>System.Net.Http.HttpRequestException, System.Net.Http, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</Type>
      <HelpLink />
      <Source>mscorlib</Source>
      <HResult>-2146233088</HResult>
      <StackTrace><![CDATA[   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.Client.Communication.ServerApi.<GetApplicationServerVersionsInternalAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.Client.Communication.ServerApi.<IsRestAsync>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.Client.Communication.ServerApi.IsRest()
   at Sdl.Desktop.Platform.ServerConnectionPlugin.TMServer.TranslationMemoryAdminstrationClientFactory.IsValidServer(String baseAddress)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.TMServer.TranslationMemoryAdminstrationClientFactory.Create(String baseAddress)
   at Sdl.LanguagePlatform.TranslationMemoryApi.ServerBasedTranslationMemory.CreateTranslationMemoryAdministrationClient(Uri uri)
   at Sdl.LanguagePlatform.TranslationMemoryApi.ServerBasedTranslationMemory.ServerSupportsTranslationAndAnalysisService(Uri uri)
   at Sdl.TranslationStudio.Common.BatchProcessing.BatchTaskTranslateAndAnalyzeCondition.IsTranslationAndAnalysisServiceSupported(ITranslationProviderItem translationProviderItem)
   at System.Linq.Enumerable.All[TSource](IEnumerable`1 source, Func`2 predicate)
   at Sdl.TranslationStudio.Common.BatchProcessing.BatchTaskTranslateAndAnalyzeCondition.<>c__DisplayClass3_0.<SupportsTranslationAndAnalysis>b__0()
   at System.Threading.Tasks.Task`1.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()]]></StackTrace>
      <InnerException>
        <Type>System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <Status>NameResolutionFailure</Status>
        <HelpLink />
        <Source>System</Source>
        <HResult>-2146233079</HResult>
        <StackTrace><![CDATA[   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)]]></StackTrace>
      </InnerException>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio18</ProductVersion>
    <EntryAssemblyFileVersion>18.0.0.1013</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>M-ABDOU\user</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>M-ABDOU</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16673704 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
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    "Probability score": 0.8

    "Question improvement suggestion": Please provide more information about any recent changes to your system or software, and any troubleshooting steps you have already taken.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    From the error message you provided, it seems like there might be an issue with your internet connection or the server you're trying to connect to. Here are some steps you can try:

    Step 1: Check your internet connection to make sure it's stable and working properly.

    Step 2: If you're trying to connect to a server, make sure the server address is correct and the server is up and running.

    Step 3: Try to disable any firewall or antivirus software temporarily, as these can sometimes interfere with Trados Studio's ability to connect to servers.

    Step 4: If the issue persists, you might want to consider reinstalling Trados Studio. Please make sure to back up any important data before doing so.

    Please note that the error message indicates a problem with the .NET Framework, which is a software framework developed by Microsoft that runs primarily on Microsoft Windows. You might want to consider updating or reinstalling it.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0 in reply to RWS Community AI

    I have updates the NET Framework and reinstalled Trados Studio but the problem persists. 
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  • 0 in reply to Ismail Sayed

    "Probability score": 0.7

    "Question improvement suggestion": Please provide more information about the specific steps you took to update the .NET Framework and reinstall Trados Studio, and whether you received any error messages during these processes.

    In the meantime, based on the information you have provided, here is a suggested answer to your question:

    Hello,

    I'm sorry to hear that the problem persists even after updating the .NET Framework and reinstalling Trados Studio. Here are a few more steps you can try:

    Step 1: Make sure that your operating system is up-to-date. Sometimes, outdated system files can cause issues with software like Trados Studio.

    Step 2: Try running Trados Studio as an administrator. To do this, right-click on the Trados Studio icon and select 'Run as administrator'.

    Step 3: If you're using a server-based translation memory, try to disconnect from it and see if the problem persists. If the problem is resolved, the issue might be with the server or your connection to it.

    Step 4: If none of the above steps work, you might want to consider reaching out to the Trados Studio support team for further assistance.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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